topic Re: Abandoned Cart x Shopify Integration in APIs & Integrations

Abandoned Cart x Shopify Integration

mattofrf — Mon, 22 Apr 2019 08:51:00 GMT

Hello. I am trying to make an abandoned cart workflow in hubspot, however - I am trying to get specific data from Shopify, such as ： name of the item in cart, quantity, and images of the product. According to support, HS does not take in this information from Shopify, so right now I am left with a pretty plain looking email. Is it possible to bring this information in with coding or something? I want it to look somethin like this:

Re: Abandoned Cart x Shopify Integration

IsaacTakushi — Tue, 23 Apr 2019 13:38:23 GMT

Welcome, @mattofrf.

I see that you asked a similar question last week and connected with my colleague Janice in support Ticket#2419430.

I understand that you wish to surface more granular information about the products in a customer's cart in automated ecommerce emails.

I am happy to confirm that this is possible! Per this article, HubSpot syncs several product properties from Shopify, including titles, prices, and images. These can be surfaced in automated HubSpot emails with line item personalization tokens. (To clarify, specific instances of products which are associated with deals are called line items and are considered different objects in HubSpot.)

You can display specific products (line items) in an email by using the Abandoned Cart Summary custom module, which comes with the HubSpot-Shopify integration! If you add this custom module to your abandoned cart email templates, you can produce emails for your various workflows which will include images and whatever other line item personalization tokens you choose to include in the module.

I'll comment on your other post and will also close the loop with Janice.

Re: Abandoned Cart x Shopify Integration

mattofrf — Thu, 25 Apr 2019 02:55:47 GMT

Hey Isaac,

Thanks for the reply! Great, I am happy to know this is possible now lol. I just wish there was a detailed blog post on how to actually set it up. But yeah, I'll take a look at Janice's open ticket for more updates!

Arigato bro

Matt

Re: Abandoned Cart x Shopify Integration

JHansson — Thu, 04 Feb 2021 20:50:45 GMT

Hi @mattofrf - did you find a solution for showing product information from Shopify? I am also stuck with a rather simple abandoned basket mails without productinfo and image - right now I just have a cta/link for the basket. I see @IsaacTakushi says it is possible with Shopify but I can't make the products show.

Re: Abandoned Cart x Shopify Integration

DaveGoff2 — Tue, 31 Aug 2021 16:16:02 GMT

Hi Isaac,

Is it possible to have the image and name be linked? I see that the Shopify integration doesn't bring over URL, is there a way around that? I'd like people to be able to go straight to the product in question.