https://community.hubspot.com/t5/APIs-Integrations/Engagement-owner-and-outcome/m-p/387234#M38191 <P>Hello,</P><P>I send engagement like this:<BR /><BR /></P><P>&nbsp;</P><P>&nbsp;</P><LI-CODE lang="javascript"> { "uid": null, "type": "CALL", "active": true, "ownerId": 123, "metadata": { "body": " ", "status": "COMPLETED", "toNumber": "+420123456789", "externalId": "xxx", "fromNumber": "+420987654321", "recordingUrl": "https://api.twilio.com/2010-04-01/Accounts/xxx/Recordings/xxx", "externalAccountId": null, "durationMilliseconds": 7000 }, "portalId": null, "timestamp": null, "attachments": [], "associatedDealIDs": [], "associatedTicketIDs": [], "associatedCompanyIDs": [], "associatedContactIDs": [5901] }</LI-CODE><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P>So basically customer with phone number 987654321 and contact ID 6901 called to our helpline&nbsp;where operator with HubSpot account ID 123 answered it.<BR /><BR />But UI shows it like (phone numbers redacted):</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="image.png" style="width: 400px;"><img src="https://community.hubspot.com/t5/image/serverpage/image-id/34379iA5B10A7CB42920ED/image-size/medium?v=v2&amp;px=400" role="button" title="image.png" alt="image.png" /></span></P><P>&nbsp;</P><P>It is similar like this 3 years old issue:&nbsp;<A href="https://community.hubspot.com/t5/APIs-Integrations/Engagement-Owner/m-p/228748" target="_blank" rel="noopener">https://community.hubspot.com/t5/APIs-Integrations/Engagement-Owner/m-p/228748</A></P><P>&nbsp;</P><P>I also have problem with setting outcome. Tried also BUSY, but also not saved.</P> Wed, 18 Nov 2020 01:29:18 GMT HonzaPoboril 2020-11-18T01:29:18Z