topic Re: this facebook page is already connected to an inbox in APIs & Integrations

this facebook page is already connected to an inbox

touchstone — Thu, 16 Jul 2020 03:34:16 GMT

I have been tying to connect my facebook page messanger with hubspot. I keep getting error "this facebook page is already connected to an inbox"

I have checked all my business email and personal email and have no other hubspot account.

I tried chat support but they were not able to help me.
What should I do? I need the facebook messanger to work with hubspot.

Re: this facebook page is already connected to an inbox

IsaacTakushi — Thu, 16 Jul 2020 20:28:14 GMT

Hi, @touchstone.

Apologies for the frustration. I'd be happy to help.

Do you have a support ticket number I can reference to see what you've covered already?

Re: this facebook page is already connected to an inbox

touchstone — Sat, 18 Jul 2020 13:55:28 GMT

No I dont have any support ticket the Chat agent never gave me one.

What should be done next?

Thanks

Re: this facebook page is already connected to an inbox

IsaacTakushi — Mon, 20 Jul 2020 11:26:27 GMT

Hi, @touchstone.

Thank you for clarifying. In that case, you likely chatted with our sales team, which does not formally offer technical support. I will continue to help you here.

What is the ID of the "Touchstone Infotech" Facebook Page? If you are unsure where to find this ID, see this Facebook article.

Once I have the ID, I will be able to locate where the connection lies. From there, I may be able to clear it for you.

Re: this facebook page is already connected to an inbox

touchstone — Mon, 20 Jul 2020 14:25:58 GMT

Thank you for continus support

The facebook page id is 245219312297775

Thanks

Re: this facebook page is already connected to an inbox

IsaacTakushi — Wed, 22 Jul 2020 16:04:14 GMT

Hi, @touchstone.

Apologies for the delayed response. I'm still looking into this!

Re: this facebook page is already connected to an inbox

touchstone — Wed, 22 Jul 2020 17:37:32 GMT

Thanks

Re: this facebook page is already connected to an inbox

IsaacTakushi — Fri, 02 Oct 2020 19:57:52 GMT

Hi, @touchstone.

Thank you for your patience.

The Facebook Page ending in 7775 was still connected to a HubSpot account ending in 4815. You were not a user in this account but it is associated with your organization so we have removed the connection.

You should now be able to connect Facebook Messenger to account 6955347. Please let me know if you have any issues.

Re: this facebook page is already connected to an inbox

douterson — Wed, 16 Sep 2020 01:02:49 GMT

I am having the exact same issue right now! Can someone help? I believe my facebook business page is still connected to an old account that I deleted.

Re: this facebook page is already connected to an inbox

guntulga — Mon, 28 Sep 2020 07:02:35 GMT

Let me get this straight. I am the main admin of Facebook page "Best Electronics". I would like to connect this page to my Hubspot. Unfortunately, connect button of "Best Electronics" is inactive, and when pressing it says that "Best Electronics" is already connected to an inbox. But, I didn't connect it. I am the main admin of this page, and so I would like to know who connected it.

Re: this facebook page is already connected to an inbox

BrentCview — Thu, 01 Oct 2020 00:39:13 GMT

@IsaacTakushi

I am also having this issue and sales were also unable to give me adequate support.

Page ID: 347702645305704

Re: this facebook page is already connected to an inbox

IsaacTakushi — Fri, 02 Oct 2020 19:50:06 GMT

Hi, @guntulga.

Apologies for the delayed response. Since I transitioned to a different role within HubSpot, I have not been as active on the Community.

In order to help you further, could you please provide the Hub ID depicted and the information I asked of the original poster?

What is the ID of the "Best Electronics" Facebook Page? If you are unsure where to find this ID, see this Facebook article.

Once I have the ID, I will be able to locate where the connection lies. From there, I may be able to determine who originally connected it.

Also tagging @dennisedson going forward.

Re: this facebook page is already connected to an inbox

IsaacTakushi — Fri, 02 Oct 2020 19:51:13 GMT

Hi, @douterson.

Apologies for the delayed response. Since I transitioned to a different role within HubSpot, I have not been as active on the Community.

In order to help you further, could you please provide the Hub ID depicted and the information I asked of the original poster?

What is the ID of the Facebook Page? If you are unsure where to find this ID, see this Facebook article.

Once I have the ID, I will be able to locate where the connection lies. From there, I may be able to clear it for you.

Also tagging @dennisedson going forward.

Re: this facebook page is already connected to an inbox

IsaacTakushi — Fri, 02 Oct 2020 19:59:13 GMT

Hi, @BrentCview.

Apologies for the delayed response. Since I transitioned to a different role within HubSpot, I have not been as active on the Community.

Thank you for sharing that page ID. Unfortunately, I am not finding any connection between that page and an inbox on my end.

Have you already resolved the issue?

If not, could you confirm the Hub ID you are working in and share a screenshot of the error?

Also tagging @dennisedson going forward.

Re: this facebook page is already connected to an inbox

Pipforex — Wed, 02 Jun 2021 11:33:25 GMT

We do everything what we can like reinstall, reconnect with Facebook etc. But did not get solution. When I chat with customer support team they told me your Facebook page is already connected with other HubSpot account. But, that account I already deleted then why so that integration is continued. Here I made new account with this email (juned_patel@pipsforex.com) address and HubSpot ID is : 20085843 also Facebook page ID @PIPSFOREX78. Hope you will give your best solution and we connect with HubSpot.

Re: this facebook page is already connected to an inbox

dennisedson — Wed, 02 Jun 2021 20:19:50 GMT

@Pipforex , looking into it and will get back to you once it I have it resolved

Re: this facebook page is already connected to an inbox

Pipforex — Wed, 09 Jun 2021 04:59:02 GMT

Hello Sir,

May I know how much time it will be taken. @dennisedson @IsaacTakushi

Re: this facebook page is already connected to an inbox

AOhayon — Wed, 29 Sep 2021 08:36:38 GMT

Having the same issue. Which is stopping me from wanting to purchase. Would you be able to assist me

Re: this facebook page is already connected to an inbox

dennisedson — Wed, 29 Sep 2021 15:23:04 GMT

@AOhayon , you will need to provide the info that was originally asked including your portal id

What is the ID of the Facebook Page? If you are unsure where to find this ID, see this Facebook article.

Re: this facebook page is already connected to an inbox

Bclinic — Tue, 15 Mar 2022 11:46:00 GMT

I've the same problem