https://community.hubspot.com/t5/APIs-Integrations/Hubspot-Chat-Issues-with-cookies-consent-and-access-to-FAQ/m-p/357032#M35094 <P>Hi,<BR /><BR /></P><P>We have integrated Hubspot chat in our website, however we face 2 issues.</P><P><BR />- First, we have activated cookies consent section at the beginning of conversation. Visitors need to accept cookies to access chat. However, when you click on the button, consent loads but nothing happen. We need to update page so the consent is collected and visitor can access chat (Video to illustrate our issue : <A href="https://www.loom.com/share/c8cd9c49bc3240c5ac93f63e5852d421" target="_blank" rel="noopener">https://www.loom.com/share/c8cd9c49bc3240c5ac93f63e5852d421</A>)<BR /><BR />- Second issue, when visitor clicks to access FAQ from Chat window, and then comes back in our website, chat window gets white and it is not possible to access chat again (Video : <A href="https://www.loom.com/share/8559dd047456444d8bd0a60443e816a9" target="_blank" rel="noopener">https://www.loom.com/share/8559dd047456444d8bd0a60443e816a9</A>)<BR /><BR /></P><P>Note that our chat is embedded in an iframe, Hubspot Support thinks that can explain theses issues but we followed the exact explanations of this article to integrate our chat : <A href="https://legacydocs.hubspot.com/docs/methods/conversations_api/hubspot-conversations-javascript-api" target="_blank" rel="noopener">https://legacydocs.hubspot.com/docs/methods/conversations_api/hubspot-conversations-javascript-api</A><BR /><BR /></P><P>Any idea of how to resolve these ?<BR /><BR /></P><P>Thank you!</P> Fri, 24 Jul 2020 07:32:05 GMT maragopera 2020-07-24T07:32:05Z