topic Re: All contact touchpoints for customer journey through API in APIs & Integrations

All contact touchpoints for customer journey through API

Anonymous — Mon, 01 Apr 2019 13:37:34 GMT

Hi,

we are curerntly trying to obtain all touchpoints of a contact that are visible within Hubspot through the API (either through one or multiple endpoints, only reading data, not updating or adding). We have already integrated all paged engagement data & all associated contact properties (https://developers.hubspot.com/docs/methods/engagements/get-all-engagements), but this is not giving us the complete picture of a contact's interactions.

Ideally, we would want to export every single event incl. timestamp that is visible within the "activities" tab for a specific contact to evaluate their customer journey and compare contacts' journeys with each other, starting from the first interaction until deal creation.

Having looked through the community forum & tested multiple endpoints, we are currently stuck. Could you give an outline of which API endpoint(s) would need to be queried to achieve this if it is currently possible?

Looking forward to hearing from you!

Re: All contact touchpoints for customer journey through API

IsaacTakushi — Tue, 02 Apr 2019 13:47:09 GMT

Hi, there.

At this time, it is not possible to retrieve all events which appear in a contact's Activity timeline via the API in the form you are seeking.

You can pull most information and events through the following endpoints, however:

Re: All contact touchpoints for customer journey through API

PseudoQuasi — Thu, 25 Jun 2020 14:18:01 GMT

Hello Isaac,

Is there maybe an update on this topic? Or are there still no plans that HubSpot will provide this information via API?

Cheers,

Michael

Re: All contact touchpoints for customer journey through API

IsaacTakushi — Fri, 26 Jun 2020 14:02:54 GMT

Hi, @PseudoQuasi.

Thanks for reaching out. I do have an update on this topic!

In short, we're working to more consistently expose default timeline events via API.

At this time, you can use the Events API for Web Analytics to retrieve page view (e_visited_page) and form submission (e_submitted_form) event types.

While these are the only two event types currently available, the team plans to add many more over time. I recommend subscribing to the platform changelog to be notified of relevant updates!

In the meantime, the methods I describe above are still viable.

Re: All contact touchpoints for customer journey through API

Holger_Z — Fri, 31 Jul 2020 10:48:24 GMT

Please prioritize exporting marketing email events with timestamp via the API. That would be a milestone in reporting capabilities of HubSpot.

Thanks

Holger

Re: All contact touchpoints for customer journey through API

finchi123 — Thu, 19 Aug 2021 11:53:47 GMT

Has this been updated?

Thanks,

Tom