topic Re: Wrong value in Timeline header template in APIs & Integrations

Wrong value in Timeline header template

Alexey_Syrok — Mon, 06 Nov 2017 16:18:02 GMT

for some reason Contact Timeline event header do not shown properly.

i have property in event, but in event Header it always shown as "0"
but in Detail template it shown properly.

In screenshot the same value properly rendered in Detail template as “2” and wrong show “0” in Header template

Also when i get Event by api with Accept: text/html, this value rendered properly.

Re: Wrong value in Timeline header template

Derek_Gervais — Mon, 06 Nov 2017 21:23:01 GMT

Hi @Alexey_Syrok,

Does this occur when updating an event that includes a variable (i.e. {{percent_watched}} ) in the header? If so, this is a known issue that product is working on. I’ll updated here when I have more information.

Re: Wrong value in Timeline header template

Alexey_Syrok — Tue, 07 Nov 2017 09:47:30 GMT

Yes, we periodically update this property percentWatched.

thank you for response, waiting for fix this issue.

Re: Wrong value in Timeline header template

Derek_Gervais — Mon, 13 Nov 2017 16:50:14 GMT

Hi @Alexey_Syrok,

Just wanted to give you a quick update. Product has identified the issue, and is now working on a fix. The issue is/was only affecting the display of the header; the properties were updating correctly, and list segmentation was functioning properly. I’ll post here again once a fix has been deployed.

Re: Wrong value in Timeline header template

Derek_Gervais — Fri, 17 Nov 2017 18:45:28 GMT

Hi @Alexey_Syrok,

Thank you for your patience. This issue has now been resolved; if you see this issue again, please don’t hesitate to reach out here.