topic Re: What is the reason for not including tickets in webhook subscription? in APIs & Integrations

What is the reason for not including tickets in webhook subscription?

gourav_evrcare — Mon, 04 May 2020 00:02:42 GMT

Webhook subscription can subscribe to property change of contact/company/deal but not ticket. Hypothetically speaking ticket object is at the same level as contact, deal and company object is. Why ticket is not included in the webhook events?

How to get notfied if there's property change in ticket?

Re: What is the reason for not including tickets in webhook subscription?

WendyGoh — Mon, 04 May 2020 08:17:35 GMT

Hey @gourav_evrcare,

Whilte ticket webhook subscription is currently not supported, you could explore the option of using a workflow and set the enrollment to last modified date is known and set a 'Trigger Webhook' action. Something like this:

Re: What is the reason for not including tickets in webhook subscription?

gourav_evrcare — Mon, 04 May 2020 10:18:35 GMT

Thank you. I haven't explored worflows much, can we also trigger a webhook using workflow if a "custom" property of ticket changes?

Re: What is the reason for not including tickets in webhook subscription?

WendyGoh — Tue, 05 May 2020 02:15:38 GMT

Hey @gourav_evrcare,

That's possible! It'll look something like this:

Re: What is the reason for not including tickets in webhook subscription?

patrick_kaiser — Wed, 14 Jul 2021 09:36:43 GMT

Just to get back to the initial question: Is there a reason why Ticket is not available as object type in a webhook subscription? Are there any plans to implement this in the near future? For us it would be way easier to handle property changes for tickets the same way we currently do for the other object types.

best regards, patrick

Re: What is the reason for not including tickets in webhook subscription?

magda_kas — Mon, 20 Sep 2021 16:25:14 GMT

I would like to second this question, any way to get an update on this? Are there any plans to implement this?

Re: What is the reason for not including tickets in webhook subscription?

hilton22 — Tue, 26 Oct 2021 19:36:47 GMT

I'm having the same problem here. I need to get a Hubspot webhook notification when a new ticket is created, but it's not possible today. The workflow solution does not apply to Service Hub Starter plan.

Is there any other solution for this? And again, why this feature were removed?