topic Re: API for CTI integration with IP Call Center solution in APIs & Integrations

API for CTI integration with IP Call Center solution

goran77 — Wed, 04 Mar 2020 14:41:13 GMT

Hi,

we are looking for API CTI integration to connect our SIP based Call Center solution to Hubspot CRM.

We need at minimum basic funcionalities as: contact popup on incoming call, click to dial, call logging and similar.

We already have our phones and PBX. When we receive a call on it, we would like to call Hubspot API to have a POPUP with a contact in Hubspot. Also we would like to be able to click to dial from Hubspot to somehow make a call with our PBX, call API to log a call...

Is this possible with provided API?

Thank you

Re: API for CTI integration with IP Call Center solution

WendyGoh — Wed, 30 Jun 2021 14:53:51 GMT

Hey @goran77,

Definitely! You can check out our calling extensions SDK documentation here: CRM API | Calling extensions SDK and here's the SDK GitHub repository.

Let me know if you've any other questions on this.

Re: API for CTI integration with IP Call Center solution

goran77 — Thu, 05 Mar 2020 08:08:05 GMT

This looks perfect! Thanks

Re: API for CTI integration with IP Call Center solution

zaklein — Wed, 30 Jun 2021 13:00:01 GMT

Hi @WendyGoh

Just thought I'd let you know a link needs to be updated in your response. The Calling Extensions SDK doc can now be found here: https://developers.hubspot.com/docs/api/crm/extensions/calling-sdk

All the best,

Zach

Re: API for CTI integration with IP Call Center solution

dennisedson — Wed, 30 Jun 2021 14:54:11 GMT

@zaklein good catch! Updated 😀

Re: API for CTI integration with IP Call Center solution

TimSeabrook — Wed, 21 Jul 2021 04:20:51 GMT

Hi @WendyGoh ,

We are trying to do the same as @goran77 however the Calling Extensions SDK documentation states that it only relates to outbound calls. How can we screenpop a HubSpot screen based on the Calling Line ID (CLID) of an incoming call?

thanks,
Tim