topic Re: Merging contacts does not fire webhooks for properties that are changed in APIs & Integrations

Merging contacts does not fire webhooks for properties that are changed

nickgoloborodko — Tue, 19 Jun 2018 01:21:14 GMT

We use webhooks to keep data in sync with our internal ERP system.

Looks like if two contact are merged - the webhooks are not fired for the contact that is merged to.

This causes us a lot of headaches with data going out of sync. When will this be resolved and what are the current workarounds?

Thanks,
Nick

Re: Merging contacts does not fire webhooks for properties that are changed

Derek_Gervais — Thu, 05 Jul 2018 18:46:51 GMT

Hi @nick-goloborodko,

I'm not entirely sure if this is working as designed or not; I know that we exclude contact merges from triggering certain functionality to avoid certain things like erroneous workflow enrollments. let me dig into this with my team; I'll update this thread when I have more info.

Re: Merging contacts does not fire webhooks for properties that are changed

BradHarder — Tue, 20 Nov 2018 22:49:37 GMT

Is there any update on this?

We have some data that exists externally that requires updating when companies are merged, and there doesn't appear to be any webhook triggers available to create. It also doesn't seem to fire any of the "update" triggers that I have set for fields.

Re: Merging contacts does not fire webhooks for properties that are changed

GavL89 — Wed, 28 Nov 2018 00:09:57 GMT

I'm having the same issue as well, we have external systems which rely on data being associated to company and contact ids in hubspot, the web hooks are not triggered on a merge and so the data in our systems becomes orphaned.

Re: Merging contacts does not fire webhooks for properties that are changed

cbisnett — Tue, 30 Apr 2019 20:09:51 GMT

Not only is there no way to subscribe to a merge event, but merging doesn't trigger a deleted event either. So when merging two companies the secondary company is deleted but there is no event.

Even if a merge subscription is not added is it possible to at least trigger a deleted webhook for the company or contact that is deleted during the merge? With this I think we could work around not having a merge event and try to resolve the data through the API. Without it, we're left with corrupt data that we only identify as bad when we try to use the API in the future.

Re: Merging contacts does not fire webhooks for properties that are changed

phil_swelly — Fri, 14 Feb 2020 13:03:52 GMT

any update from HubSpot on that?

Or any workaround?

Re: Merging contacts does not fire webhooks for properties that are changed

Dedupely — Sat, 11 Apr 2020 02:22:35 GMT

To say that this is massively important for our (common) customers is an understatement. We need this functionality. Otherwise we need to do workarounds that make customers less happy with the solution and takes large amounts of time out of our schedules.

Any way I can push this up the dev team's priority list?

Re: Merging contacts does not fire webhooks for properties that are changed

GARDUIN — Thu, 11 Mar 2021 17:27:25 GMT

Any update on this issue please ?

Re: Merging contacts does not fire webhooks for properties that are changed

atoukourou — Mon, 27 Sep 2021 07:41:56 GMT

Any update on this issue please ?

Re: Merging contacts does not fire webhooks for properties that are changed

MCoghlan — Thu, 02 Dec 2021 09:07:40 GMT

Any update or workaround please?

Re: Merging contacts does not fire webhooks for properties that are changed

KMurota — Tue, 07 Dec 2021 01:06:07 GMT

Update please.

Re: Merging contacts does not fire webhooks for properties that are changed

PG3 — Wed, 15 Dec 2021 12:16:18 GMT

Hello,

Could you please update ?

Thank you

Re: Merging contacts does not fire webhooks for properties that are changed

Sambo — Tue, 11 Jan 2022 12:37:15 GMT

There are two Ideas, that can be upvoted:
https://community.hubspot.com/t5/HubSpot-Ideas/Webhooks-to-trigger-on-merge/idi-p/437948
https://community.hubspot.com/t5/HubSpot-Ideas/Offer-a-webhook-event-for-merged-records/idi-p/432497

Hopefully, we can find a solution for this soon!

Re: Merging contacts does not fire webhooks for properties that are changed

05537 — Fri, 04 Feb 2022 20:19:42 GMT

It seems like every day I hit another baffling fundamental blocker like this thanks to hubspot. It's so bad for engineers.

Re: Merging contacts does not fire webhooks for properties that are changed

VMackay — Thu, 16 Mar 2023 04:53:18 GMT

If I'm understanding your question correctly. There is a webhook for merge. Although past association changes it doesn't send the properties that are changed. What it sends is something like the json below. The work around I'm using is to make a get request to the hubapi with the newObjectId and setting the fields in the system I'm integrating to with that response.

[

{

"eventId": 3096252513,

"subscriptionId": 1997119,

"occurredAt": 1678934801130,

"subscriptionType": "contact.merge",

"attemptNumber": 0,

"objectId": 17851,

"changeSource": "CRM_UI",

"newObjectId": 17851,

"primaryObjectId": 17851,

"mergedObjectIds": [

17701

"numberOfPropertiesMoved": 42,

}

]