How can we custom a ticket property to store json string?

zosionlee — Fri, 14 Feb 2020 06:23:27 GMT

When we use api to create a ticket, the kwargs is contain json string, so we want custom a property to store the json string, but how can we achieve ?

Re: How can we custom a ticket property to store json string?

WendyGoh — Mon, 17 Feb 2020 01:58:48 GMT

Hey @zosionlee,

When looking to store JSON string to a custom property, you can do the following:

1. Create a custom property with 'Multi-line text' field type

2. Escaped the json string e.g.

{name: \"John\", age: 31, city: \"New York\"};

3. Send the escaped json string as the value e.g.

[
  {
    "name": "subject",
    "value": "feb test ticket"
  },
  {
    "name": "content",
    "value": "Here are the details of the ticket."
  },
  {
    "name": "hs_pipeline",
    "value": "0"
  },
  {
    "name": "hs_pipeline_stage",
    "value": "1"
  },
{
"name": "testtostorejsonstring",
"value": "{name: \"John\", age: 31, city: \"New York\"};"

}
]

I have tested it out and it works. Let me know if this works for you!

Re: How can we custom a ticket property to store json string?

zosionlee — Mon, 02 Mar 2020 02:13:37 GMT

Thand you

topic How can we custom a ticket property to store json string? in APIs & Integrations

How can we custom a ticket property to store json string?

Re: How can we custom a ticket property to store json string?

Re: How can we custom a ticket property to store json string?