topic Re: SurveyMonkey integration doesn´t work in APIs & Integrations

SurveyMonkey integration doesn´t work

isaacmenaf — Sun, 16 Jun 2019 19:45:46 GMT

I´m trying to integrate my hubspot account with a surveymonkey account but as soon as I accept and grant access on the Oauth page, the redirection doesn´t work and the integration never complete.

Re: SurveyMonkey integration doesn´t work

IsaacTakushi — Mon, 17 Jun 2019 13:47:25 GMT

Welcome, @isaacmenaf.

I'm sorry to hear that you're encountering issues connectin SurveyMonkey. Could you confirm the following:

Do any HubSpot error messages appear on your screen (e.g. "There was a problem connecting to SurveyMonkey. You can try again in a few minutes. If this problem persists, contact support.")?
What, if any, errors appear in the browser's Console and Network tabs. Are you seeing 500 errors? If so, could you share the full error here?
Does the issue persist on other browsers and devices?

We've seen similar reports from other customers, so I want to be sure we're looking at the same issue. Thanks for your help.

Re: SurveyMonkey integration doesn´t work

IsaacTakushi — Mon, 17 Jun 2019 16:14:52 GMT

Hi, @isaacmenaf.

This issue should now be resolved! Apologies for the inconvenience.

If you are still encountering this issue, please share the information asked above.