topic Re: Certain emails do not get added to list via API in APIs & Integrations

Certain emails do not get added to list via API

Chris1904 — Thu, 28 Mar 2019 16:42:04 GMT

Hi everyone,

We are trying to post emails to our signup list in HubSpot. The issue is that some emails seem to be disregarded:

chris@email.co -> properly is added to the list
chris+1@email.co -> does not work
chris+1@email.com -> properly is added to the list

We are posting via the HubSpot Node package - any ideas why this could be?

Best,

Chris

Re: Certain emails do not get added to list via API

IsaacTakushi — Mon, 01 Apr 2019 20:54:55 GMT

Welcome, @Chris1904.

To clarify, are you using this endpoint to add contact records to a list?

If so, would you confirm your Hub ID and share an example payload, such as:

{
  "vids": [ ],
  "emails": [
    "chris@email.co",
    "chris+1@email.co",
    "chris+1@email.com"
  ]
}

What did the endpoint return? Something like:

{
    "updated": [
        12345678,
        13141516
    ],
    "discarded": [
    
    ],
    "invalidVids": [
    
    ],
    "invalidEmails": [
      chris+1@email.co
    ]
}

Please provide specific examples so I can troubleshoot effectively. If you do not want to share the full email addresses here, please share links to the contacts in question in your account (e.g. https://app.hubspot.com/contacts/123456/contact/987654321).

Re: Certain emails do not get added to list via API

Chris1904 — Wed, 03 Apr 2019 18:35:25 GMT

message: '409 - {"message":"Contact already exists","identityProfile":{"vid":53868328,"identity":[{"value":"hidden","type":"EMAIL","timestamp":1553625204309,"isPrimary":true},","requestId":"ce1d3715a65dcb3ceb5534477c473066"}'

- Hope the vid and requestId will be enough for you to track down this event. So basically the endpoint is saying that a contact(email) like this already exists when I can confirm that this statement is false and an email like that doesn't exist on the subscription list. Thanks in advance!

Re: Certain emails do not get added to list via API

IsaacTakushi — Thu, 04 Apr 2019 20:43:15 GMT

Hey, @Chris1904.

Thanks for that information. Unfortunately, individual calls are very difficult for me to locate on our back end, even with a requestId value.

Could you share the listId which you're using for this endpoint? I'd like to try and replicate the issue.

Re: Certain emails do not get added to list via API

IsaacTakushi — Thu, 18 Apr 2019 14:53:39 GMT

Note for posterity:

Chris and I resolved this via direct message. The contacts were already members of the list in question, but he could not see them in the UI because he did not own the records and his permissions only allowed him to view owned and unassigned records.