topic Hapikey has been invalidated error in APIs & Integrations

Hapikey has been invalidated error

joeygetg5 — Wed, 19 Dec 2018 22:09:37 GMT

Hello,

I setup a test account several months ago to validate the ability to create forms and submit from our product into HubSpot. All this time I have had access to the HAPI Key and have been able to generate forms and submit test lead data.

Just recently it appears that my HAPI Key has been disabled. Attempting to call the GET /forms to view the test forms I've created I receive the following error: "This hapikey (xxx) has been invaldiated".

When I navigate to the Integrations -> API Key section of my portal, I receive "Your portal doesn't have access to API Keys."

How can I re-enable API Keys?

Thanks for your time.

Re: Hapikey has been invalidated error

cbarley — Thu, 20 Dec 2018 19:02:31 GMT

Hi @joeyformstesting, that's strange - perhaps your test portal needed to be renewed? Can you respond with the HubID of your test account?

Re: Hapikey has been invalidated error

joeygetg5 — Thu, 20 Dec 2018 20:07:20 GMT

Hi Connor,
Thanks for the response. The portal ID is 4919188.

Joey

Re: Hapikey has been invalidated error

cbarley — Thu, 20 Dec 2018 20:22:37 GMT

Hey @joeyformstesting, it looks like your test account was past its expiration date:

I ended up clicking "Renew" by hovering over that test account, which allowed me to go here and generate a new key. Are you able to see your API key now?

Re: Hapikey has been invalidated error

joeygetg5 — Thu, 20 Dec 2018 20:29:43 GMT

I am able to see the new key.

Just curious, where do I access the view that shows the expiration? I clicked all through the test account and still do not see that view.

Thanks,
Joey

Re: Hapikey has been invalidated error

cbarley — Thu, 20 Dec 2018 20:43:35 GMT

Whoops, sorry I meant to link that. It's found in the Developer Account in which you created the Test Account: https://app.hubspot.com/developer/4914388/test-hub-ids

Re: Hapikey has been invalidated error

joeygetg5 — Thu, 20 Dec 2018 21:30:26 GMT

Great. Thank you for the help!

Re: Hapikey has been invalidated error

MRodgers — Tue, 27 Jul 2021 19:06:26 GMT

Hi there, I'm having a similar issue that says my Hapikey has been invalidated. The form was originally created on my wordpress site, but I'm not seeing the form inside of WordPress or HubSpot. Can you please advise where to fix this?