topic Event data not created in hubspot in APIs & Integrations

Event data not created in hubspot

dannylarsen — Fri, 23 Feb 2018 08:21:30 GMT

Hi.

I have now been struggling with is getting events sent to hubspot. How do I debug that? My code looks like this:
_hsq.push(["trackEvent", {
id: event_name
}]);

I cannot seem to figure out why this is not creating an event in hubspot.

I have looked at the chrome network and it seems to be sending something to hubspot.

And we do have the marketing enterprise plan.

Re: Event data not created in hubspot

Derek_Gervais — Mon, 26 Feb 2018 17:49:38 GMT

Hi @Danny_Larsen,

That looks like it should work. Are you sure the id field is correct? Can you send me a link to the page in question (and your Hub ID) so that I can take a closer look?

Re: Event data not created in hubspot

terrance — Mon, 26 Feb 2018 18:44:06 GMT

@Danny_Larsen Have you made the identify() call yet? https://developers.hubspot.com/docs/methods/tracking_code_api/identify_visitor . You have to call this in order for the Hubspot to link the events to a contact.

Re: Event data not created in hubspot

dannylarsen — Wed, 28 Feb 2018 07:41:53 GMT

Hi @Derek_Gervais ,
My hub id is: 3811310.
You would have to log in to the site to see the events being sent. You can use these credentials:
user: dannytest@lortemail.dk
password: forecast
The site is: https://app.forecast.it

If you just click on the "time" menu option in the top, it should log an event, but I am not seeing that event.
Also when you create a "card" in the system, an event should be sent. (Use the pink plus button for that)

For the ID of the events, we are just sending a string, which should then create the event, right?

By the way, I do see 5 events in hubspot, but we are sending many more than that, so no idea why only some of them are getting created.

Re: Event data not created in hubspot

Derek_Gervais — Wed, 28 Feb 2018 23:23:16 GMT

Hi @Danny_Larsen,

It looks like there are a number of deleted events with names that match the events you're trying to create. Events created dynamically by name can only be created once. If you delete an event that was created this way, a new event will not be created if you try to dynamically trigger an event with the same name. You can either change the name in your code to re-create the events, or I can restore the events for you. If you'd like me to restore them, I'll need the exact names of all the events you'd like restored.

Re: Event data not created in hubspot

dannylarsen — Thu, 01 Mar 2018 09:12:55 GMT

Thanks for the reply. We will rename the events.
It would be nice if we could see the deleted events and be restore them ourselves.