topic 【Closed】AMA with Community Managers! in Humans of HubSpot

【Closed】AMA with Community Managers!

natsumimori — Fri, 16 Apr 2021 17:54:43 GMT

Hi everyone!

If you've been around in the HubSpot Community for a while, you must've noticed that there are a lot of new faces on the Community recently and the Community Team thought it might be fun to share a little bit about ourselves with our Community and let you ask us anything!😊

We're excited to launch this AMA to celebrate the Community's newest board, Humans of HubSpot. Starting next week we'll spotlight Community members from around our Community in an effort to share more about who we are beyond our avatars and bios. While we can't wait to hear from all of you, we thought it was only right to kick things off by letting you ask us anything.

The HubSpot Community launched in 2016 and has grown into a thriving community in 6 languages with over 9,000 accepted solutions and over 85,000 users. Our goal is to create a space for all HubSpot users to ask questions, find answers and connect with professionals from around the world growing better with HubSpot. To achieve this mission, there are currently 8 Community Managers and each have dedicated space to manage.

We'll be answering questions from Wednesday 21 October - Wednesday 3 November.

Not sure what to ask? Here are a few sample questions:

What do Community Managers do other than creating content on the Community?
What does a typical day look like?
What are the Community’s plans for 2021 and beyond?
What are some tips for growing a Community?

But first of all, let us introduce ourselves!

------------------------------

@jennysowyrda / Community Manager

Home office: Cambridge, US 🇺🇸

Jenny is from Boston, MA and has lived in the area since childhood, including attending Boston College. She has been working for HubSpot since 2016 and joined the Community team as the first Community Manager in 2018.

Fun fact: I have visited 5 HubSpot offices and worked in our Portsmouth, NH office for my first year at HubSpot.

@sharonlicari / Spanish Community Manager

Home office: Dublin 🇮🇪

Sharon was born in Caracas-Venezuela and moved to Ireland in 2013. She joined HubSpot in 2017. She has a Bachelor in International Business and she has a diploma as a Chef in Patisserie.

Fun fact: I speak native Italian as I went to an Italian school back home and my family is from Italy! Also, I've worked in my family's patisserie for 5 years! So yes I know how to bake! 😍

@natsumimori / Japanese Community Manager

Home office: Singapore 🇸🇬

Natsumi was born and grew up in Tokyo, Japan. She moved to Singapore in 2018 when she joined HubSpot as a Customer Support Specialist.

Fun fact: I enjoy traveling and trying out the local foods. One of my most memorable travel experiences was when I went solo backpacking around South East Asia! 2 days of boat trip from Laos to Thailand (painful and long) was an experience!

@PamCotton / Portuguese Community Manager

Home office: Cambridge, US 🇺🇸

Pam was born in Brazil and moved to Massachusetts in 2013, started at HubSpot in 2018 helping to launch the Portuguese Support.

Fun fact: I started the role of a Community Manager on the same day as my 2 year anniversary working at HubSpot. Such a coincidence.

@dennisedson / Developer Forum Manager

Remote, US 🇺🇸

Dennis was born and raised on a dairy farm in Kansas. After school he moved to Florida where, among other things, became a park ranger. Eventually, he moved to New York City because it was the opposite of a farm in Kansas. Now he lives outside of NYC and will inevitably become a farmer in Kansas...

Fun fact: I had a "racing rooster" when I was a kid. It would chase my sister around. Also, I received a blue ribbon in 4-H for cross stitching

@TitiCuisset / French Community Manager

Home Office: Dublin 🇮🇪

Tiphaine grew up in Orléans, France. After secondary school she studied in multiple places around France & Europe, including Germany, Ireland and Portugal. She eventually moved back to Ireland in the beginning of 2019 to join HubSpot

Fun fact: I love watching movies & series. I have 5 siblings. I'm passionate about space. 🚀 and I can't wait to go see live music again!

@MiaSrebrnjak / German Community Manager

Home Office: Berlin 🇩🇪

Mia is originally from Slovenia (EU) and studied German and Russian language and literature. She moved to Berlin in 2019 to work at HubSpot. She started as a German Inbound Success Coach in Sales and worked with users of our free software. She then moved to the Community Team as the German Community Manager in April 2021.

Fun fact: I was equally interested in humanities & natural sciences in school and wanted to study geology; I was even a cave explorer for a short while.

@JoeMayall / Ideas Forum Manager

Home office: Cambridge, US 🇺🇸

Joe was born and raised in Massachusetts, and joined HubSpot in July 2018. After a year and a half in Customer Support, he moved to Product Marketing to support the Ideas Forum. Feel free to reach out to him to chat about the Ideas Forum (or Star Wars).

Fun fact: Outside of HubSpot, Joe works as a freelance writer.

------------------------------

Now it's your turn to ask us anything!

Re: 【Now open】AMA with Community Managers!

PamCotton — Thu, 22 Oct 2020 18:45:16 GMT

Hello @MeginVA @derekcavaliero @Alejandro_ , @Phil_Vallender , @ElyshaShave , @dbeau79 , @Jake_Lett , @Aakar , @Kevin-C , @Josh , @Ben_M @darynsmith @jonchim @danielruby @thesnappingdog , @Mike_Eastwood , @Anton , @stefen , @DanielSanchez , @daveroma wanted to invite you to our AMA, let us know know if you have any questions for us!

Thank you,

Pam

Re: 【Now open】AMA with Community Managers!

thesnappingdog — Fri, 23 Oct 2020 13:00:24 GMT

How y'all doing? 😁Do you guys keep a list of 'good threads/responses' and categorise those by topic? So that you can link them if new threads with similar questions are created 🤔

Re: 【Now open】AMA with Community Managers!

mritchie712 — Sat, 24 Oct 2020 12:35:19 GMT

@dennisedson Any idea when the v1 API will be deprecated? The "/contacts/v1/contact/batch/" is particularly convenient due to the ability to "upsert" using email.

Re: 【Now open】AMA with Community Managers!

dennisedson — Mon, 26 Oct 2020 14:51:26 GMT

Hey @mritchie712 ! There is no official timing as of yet. We have a Breaking Changes that might help in terms of easing your worry about being caught off guard. As for the upsert ability, I wouldn't count that out in V3, yet 😉

Re: 【Now open】AMA with Community Managers!

dennisedson — Mon, 26 Oct 2020 14:54:25 GMT

Hey @thesnappingdog, I cannot speak for the entire team here, but I have been using Obsidian which has an interesting tag mapping feature. I am relatively new to the team so my map is pretty little, but it is growing.

Re: 【Now open】AMA with Community Managers!

mritchie712 — Mon, 26 Oct 2020 15:02:33 GMT

Got it, and thanks for the hint 😉.

Re: 【Now open】AMA with Community Managers!

jennysowyrda — Mon, 26 Oct 2020 21:01:16 GMT

Hi @thesnappingdog! Thanks for the question!

The short answer is, we do! We have a few ways of keeping track of great threads, including a tagging system, to ensure when there's a great response or helpful post it's not lost forever. I think we are all also pretty familiar with the content on the Community and more often than not when I see a question I know has been answered before I can find the post I'm looking for either by searching the author or title of the post. You can pretty much ask any of us "what's the best post about xyz" and I think we'd all be able to think of a post or two that stand out!

Re: 【Closed】AMA with Community Managers!

KPhilippou — Mon, 11 Jan 2021 13:33:02 GMT

Hi all!

Just introducing myself to the community.

Excited to get started with Hubspot and see what it can do to transform our Marketing!

Thanks,

Katrina

Re: 【Closed】AMA with Community Managers!

sharonlicari — Mon, 11 Jan 2021 13:49:56 GMT

Hi @KPhilippou

Welcome to the Community! happy to have you here!

Best

Sharon

Re: 【Closed】AMA with Community Managers!

TeeKayBee — Sun, 18 Apr 2021 06:47:56 GMT

Hi All

I am Bijeesh T K from india. I work as a Digital Marketing Specialist. I love hubspot 😍

Re: 【Closed】AMA with Community Managers!

Maximyz — Thu, 13 May 2021 19:00:16 GMT

Hello - I am relatively new to HubSpot and feel totally lost. My main reason for using it is to better organize my leads, know where they are in the slaes process, and automate some messaging. Where is the best place to start? Is there anyone who can help with onboarding?

Thank you - Matt

Re: 【Closed】AMA with Community Managers!

TitiCuisset — Fri, 14 May 2021 11:02:09 GMT

Hi @Maximyz

Thank you for reaching out, Welcome to HubSpot and to the Community! We're happy to help.

I think this website should help.

You will find in our Knowledge Base documentation on every tool within HubSpot. You can also find here a Get Started guide to help you get set up.

The Community is where you are right now, we have a lot of HubSpot users happy to answer your questions as well, for more information to get started on the Community this article will be a good resource, as well as this article on how to ask a great question. As a free user, the Community will also be where you can tell us if you're having a technical issue.

The Academy is another great resource for you. There are a lot of videos, lessons, and certifications there.

If you're looking for more in-depth onboarding you can contact one of our amazing partners in our directory here.

Finally, our professional services can be found here.

Hope that helps.
Have a lovely day,
Tiphaine.

Re: 【Now open】AMA with Community Managers!

MFahmy — Tue, 29 Jun 2021 00:18:16 GMT

Hi I am happy to be here having this course, which I am interested in , I work as a freelancer for an e-commerce website and I would like to learn more about the SEO to increase the website traffic and sales for my client

Re: 【Closed】AMA with Community Managers!

EBisi-Ayeni — Sat, 10 Jul 2021 02:44:42 GMT

Hello, I'm new here. Looking forwards to learning and picking up new skills!

Re: 【Closed】AMA with Community Managers!

Nadia5 — Mon, 12 Jul 2021 04:19:18 GMT

Hola a todos! Mi nombre es Nadia y soy nueva en HubSpot.

Soy optometrista y estudiante en la universidad Tecmilenio, la institucion me dio el beneficio de certificarme y estoy lista para aprender y dedarrollarme profesionalmente.

Saludos!

Re: 【Closed】AMA with Community Managers!

PBROWN0 — Mon, 26 Jul 2021 00:28:48 GMT

I'm Patience Brown. A content creator and copywriter in Lagos, Nigeria.

I'm here to learn and grow!

Re: 【Closed】AMA with Community Managers!

PBROWN0 — Mon, 26 Jul 2021 00:29:37 GMT

I'm Patience Brown. A content creator and copywriter in Lagos, Nigeria.
I'm here to learn and grow!

Re: 【Closed】AMA with Community Managers!

e-Tayo — Mon, 13 Sep 2021 11:36:52 GMT

Hello, I'm Eyitayo; born and raised in Lagos, Nigeria. I've been a freelance writer since 2017. I was doing it part-time until last year when the powers-that-be had us all on house arrest. So now I want to take my writing to the next level by learning SEO and focusing on only one Niche (SaaS copy)
@jennysowyrda you think you can help me with a course on how to write a SaaS copy that generates sales? Thank you

Re: 【Closed】AMA with Community Managers!

Matt_Collis — Thu, 14 Oct 2021 22:47:00 GMT

Hello Community Managers! 👋

We are working with some Hubspot customers and their partners who want to integrate with Hubspot. We sometimes come across customer use cases, where they want some extra functionality Hubspot doesn't provide (and other CRMs do! 😓), and we were curious what's the best place to share these ideas to see if other customers have similiar needs? 🤔

As an example, we have been hearing a lot about Identity Verification . Universities 👩‍🎓 and Crowd Funding 💰 platforms have come up for example. Their process requires a 'customer' to verify their identity (using passport, or drivers licence for example), but because the documents are sensitive, they don't want to simply store them to a customer profile. They are looking for something that creates the verification but preserves privacy. Adding a simple workflow into the contact database would be a seemingly great place to provide this feature.💡

What's the best way to share this idea so we can learn if someone else needs something similar?

We could build this as a one-off integration I guess, but it might be better as a 3rd party application in the marketplace where others can use it. Before we think about doing that, probably better to get more input from others?

Any help much appreciated! 🙏

Thanks,

Matt