topic Can "Email Subscription Types" be field to create a smart list? in GDPR

Can "Email Subscription Types" be field to create a smart list?

thebrianemerson — Wed, 09 May 2018 16:40:32 GMT

I have created a myriad of email subscriptions types under Content Settings > Email > Email Types. I understand that if a user updates their email preferences, they can choose which type of email communications they'd like to receive from us or unsubscribe from all communications. Can I create a smart list in Contacts > Lists to see what contacts are on what email type?

I am not finding that in my current contact properties, but it may be under another category. Will I need to create a new contact property or email list/subscription property and put these here?

Thank you for your help and ideas.

Re: Can "Email Subscription Types" be field to create a smart list?

MFrankJohnson — Wed, 09 May 2018 22:44:23 GMT

Does my post help answer your question?

Help the Community by marking it as SOLVED

Q: Can "Email Subscription Types" be field to create a smart list?

Short A: Not currently.

Longer A:

Email Subscription Types in HubSpot work contrary to how many subscribers think and can lead to real frustration if overused. (see image for new location)

You may want to read these threads before investing too heavily in HubSpot's Email Subscription Types functionality.

- Is HubSpot violating Canada's anti-spam law?

Don't mind the title. There is a very involved discussion in that thread about the serious issues surrounding the overuse/misuse of HubSpot Email Subscription Types. (a very good read)

- Opt users out of certain email types

A bit of an overview of the problem and one proposed workaround.

Of course, all of this may change at any time especially with the impending GDPR updates right around the corner.

Hope that helps save time.

Best,

Frank

www.MFrankJohnson.com

Please include @MFrankJohnson if you'd like me to respond.

Re: Can "Email Subscription Types" be field to create a smart list?

thebrianemerson — Wed, 09 May 2018 23:19:02 GMT

That is very helpful and inciteful. Thank you for sharing the thoughts and feedback. I will read up and see how best to carry us forward.

Thanks,

Brian

Re: Can "Email Subscription Types" be field to create a smart list?

LPitcher — Wed, 24 Feb 2021 20:43:57 GMT

Just wanted to add that email subscriptions can now create smart lists!