A piece of the popup banner for Consent Mode is displaying on my site

NexLaunch — Thu, 06 Feb 2025 06:48:00 GMT

Hi everyone, I'm reaching out to see if you can help me out. I've enabled the consent mode and the consent banner is already showing, but a piece of "content" related to Cookie Configuration stays up in my website and I don't know how to get rid of it.

Re: A piece of the popup banner for Consent Mode is displaying on my site

Jaycee_Lewis — Thu, 06 Feb 2025 16:46:03 GMT

Hey, @NexLaunch 👋 Welcome to the community. Thanks for your question! When I jump over to your page, I am able to accept cookies and have the banner fully disappear.

I tested using my default browser, Chrome, and using an incognito tab, and both were successful in fully closing out the banner.

Here's how I would troubleshoot it:

use an incognito tab
try using a secondary browser. (even better if it doesn't have any plugins installed)
using Chrome, open up the page inspector tool, and use it on the bit of the element that is persisting on your end (it might not solve the issue, but it may yield a clue)

I hope this helps get you moving forward! — Jaycee

topic A piece of the popup banner for Consent Mode is displaying on my site in GDPR

A piece of the popup banner for Consent Mode is displaying on my site

Re: A piece of the popup banner for Consent Mode is displaying on my site