topic Re: Have only one Subscription type in GDPR

Have only one Subscription type

AymanMn — Mon, 18 Sep 2023 14:54:44 GMT

Hello Allemal,

I would like to know if it's possible to have only one subscription type on the hubspot portal and to disable all the other.

I created one 'general communication' but I still have the oneToOne subscription communication and it will be used by the native feature by hubspot.

Could you help me?

Regards,

Ayman

Re: Have only one Subscription type

karstenkoehler — Mon, 18 Sep 2023 14:58:13 GMT

Hi @AymanMn,

Some subscription types cannot be archived or, if it's possible, they might reappear if tools are still referencing it. This default behaviour can unfortunately not be changed.

If you want to hide them from the preference page, this is possible via editing the page CSS.

Best regards!

Re: Have only one Subscription type

AymanMn — Mon, 18 Sep 2023 15:00:07 GMT

Hello,

Thanks for your swift response.

Is it a way to (un)subscribe to all email type though a form?

Regards,

Ayman

Re: Have only one Subscription type

karstenkoehler — Mon, 18 Sep 2023 15:16:37 GMT

Hi @AymanMn,

Unsubscribe no, subscribe yes - but it removes the ability to add any checkbox for a subscription type. Happy to elaborate if you want to go this path.

Can you share a bit more context as to why you wouldn't just ignore the additional subscription types? That's what I'd recommend.

Re: Have only one Subscription type

Jigar_Thakker — Mon, 18 Sep 2023 15:18:53 GMT

Hello @AymanMn

If you archive or delete this subscription type HubSpot will automatically recreate it as It helps HubSpot to log emails that are sent externally so It's not possible to completely remove It.

Let me know if you have any follow-up questions.

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