topic Re: Set subscription type status as "Not Specified" in GDPR

Set subscription type status as "Not Specified"

Haro — Thu, 16 Mar 2023 15:54:26 GMT

Is it possible to set the subscription type status as "Not Specified" through workflow?

Based on some criteria I want to set them from "Subscribed" to "Not Specified".

Re: Set subscription type status as "Not Specified"

PamCotton — Thu, 16 Mar 2023 19:24:32 GMT

Hello @Haro, thank you for posting in our Community! I suggested creating a subscription workflow. In other words, a workflow that will enroll the contacts that have the _____ subscription equal to any of Checked. ( More information on this knowledge base is here)

Kindly,

Pam

Re: Set subscription type status as "Not Specified"

karstenkoehler — Thu, 16 Mar 2023 19:35:07 GMT

Hi @Haro,

Unfortunately not, no. You can only opt them in or opt them out via workflow, but you can't clear the status to neutral.

Best regards!

Re: Set subscription type status as "Not Specified"

SCGoo — Wed, 20 Sep 2023 03:09:52 GMT

The contact submitted a form with GDPR consent ticked, why the subscrtipion is still "not specified"