Double opt-in email multi-lanuage support

LGressenbauer — Tue, 17 Jan 2023 18:07:13 GMT

As of now, one can only publish one double opt-in email. This makes it impossible to support multiple languages. This is a hard requirement and absolute necessity for any global company following the GDPR.

Re: Double opt-in email multi-lanuage support

karstenkoehler — Tue, 17 Jan 2023 18:30:38 GMT

Hi @LGressenbauer,

This has been requested by many users before and is already in planning by the HubSpot product team: https://community.hubspot.com/t5/HubSpot-Ideas/Ability-to-configure-double-opt-in-email-settings-in-multiple/idi-p/16754

I'd recommend upvoting or commenting to stay in the loop.

As far as workarounds go, there is a hybrid solution that leverages the system settings and custom workflows for a multi-language double opt-in process. Essentially, the system double opt-in is enabled but suppressed while contact-based workflows send the different language versions. This is simplified and there are a few pitfalls but it works quite nicely and allows for switching back to the HubSpot default, once the product team releases the feature above.

If you don't want to wait for the product team and want to explore this hybrid solution, feel free to book a meeting through my signature. (I've set this up so many times that I stopped counting.)

Best regards!

Re: Double opt-in email multi-lanuage support

lindahouben — Thu, 22 Feb 2024 12:24:15 GMT

@karstenkoehler I see the "in planning" post you are referring to is already 3 years in planning. How trustworthy is this even?

topic Re: Double opt-in email multi-lanuage support in GDPR

Double opt-in email multi-lanuage support

Re: Double opt-in email multi-lanuage support

Re: Double opt-in email multi-lanuage support