topic Handling cookie banner on external website integrated with HubSpot in GDPR

Handling cookie banner on external website integrated with HubSpot

Sofie — Tue, 11 May 2021 21:12:36 GMT

Hi! There is a situation that looks very common to me and I couldn't find any clear instruction on how to deal with it neither in HubSpot knowledge base, nor in forums 😞

Suppose, one has a non-HubSpot website, like in Wordpress or Wix and wants to integrate it with HubSpot and set up HubSpot tracking code. HubSpot is going to install some cookies as a result. Though this website is likely already using some cookies, like for Google Analytics etc. And they are in Europe, so to comply to GDPR they have to disclose all the cookies they use and give visitors a choice to reject non-essential cookies.

The question is: how one is supposed to act in order to provide her visitors with a single banner that will allow to accept or reject (by category) both HubSpot and all the rest of the cookies used by the website. As it normally done - one banner and one selection page for all cookies on the website.

And what exactly one should add to their privacy policy and cookie policy once they install HubSpot tracking code? Does HubSpot have a text for this, since it concerns usage of cookies by HubSpot?

Please, help!

Re: Handling cookie banner on external website integrated with HubSpot

PamCotton — Wed, 12 May 2021 20:31:31 GMT

Hello @Sofie, I will add some top experts to this matter @Phil_Vallender, @himanshurauthan what would you recommend to @Sofie matter?

Thank you,

Pam

Re: Handling cookie banner on external website integrated with HubSpot

Sofie — Wed, 12 May 2021 21:02:52 GMT

Thanks, @PamCotton !

Re: Handling cookie banner on external website integrated with HubSpot

himanshurauthan — Thu, 13 May 2021 08:31:01 GMT

Thank you @PamCotton for counting me in.

So @Sofie coming to your query. HubSpot has different settings regarding EU GDPR, Cookies, etc. like:

HubSpot had prepared a very clear playbook for GDPR I hope you will find all your answers in this playbook -

https://www.hubspot.com/data-privacy/gdpr/hubspot-product-playbook

Regards,

Re: Handling cookie banner on external website integrated with HubSpot

Sofie — Mon, 28 Jun 2021 23:53:11 GMT

Thanks @himanshurauthan and sorry for the late reply! The link to the GDPR playbook is helpful, thanks!

Unfortunately, I didn't find any info related to non-HubSpot sites, which was my main concern 😞

Though the playbook does provide useful step by step instruction for many cases (thanks again for the link), there are two important parts of my initial question that are still not clear to me.

1) If I have GDPR enabled and cookie policy set up to show the banner in HubSpot, will the banner appear automatically on non-HubSpot pages as well, provided that HubSpot tracking code is installed on them? Or do we need to add some additional configuration to make this happen?

2) /and this was my initial question/ Likely these non-HubSpot pages already have other cookies that they set and have to ask for consent for those other cookies. Is there a way to process all the cookies together in one banner? I only saw a reference to an API call that allows to get HubSpot concent status (and supposedly do some coding outside to process other cookies manually). Is it the only way?

I guess, people use HubSpot together with non-HubSpot pages so often that there must be already some more easy-to-use solution 🙂

Does anyone know one?

Thanks!

Re: Handling cookie banner on external website integrated with HubSpot

DavidVoigt — Fri, 11 Mar 2022 14:17:14 GMT

Hi Sofie,
were you able to resolve this?
I just stumbled upon this thread, does this help?
https://community.hubspot.com/t5/CMS-Development/Disable-Hubspot-tracking-code-with-Wordpress-plugin/m-p/474216#M24389

Re: Handling cookie banner on external website integrated with HubSpot

Crezo — Fri, 14 Oct 2022 08:53:07 GMT

Sorry to bring up an old thread, but I'm struggling with the exact same issue now too. We obviously can't run two cookie banners, one for hubspot, and one for all our other cookies.

Did you ever find a solution for this? I'm wondering if there's a way to hook Hubspot cookies into a non hubspot cookie banner?

Re: Handling cookie banner on external website integrated with HubSpot

StephaneLM — Tue, 28 Jan 2025 16:38:49 GMT

@Crezo If you're still looking, you should look at other cookie banner solutions (called consent management platforms) that are much simpler to implement across your website, mobile apps, etc.