topic Email suspension in Email Deliverability

Email suspension

Kush — Wed, 22 Jul 2020 03:14:15 GMT

My email access is suspended,

My 1st campign results as follows:

SUCCESSFUL DELIVERIES 87.24%
BOUNCES 12.76%
UNSUBSCRIBES 1.68%
SPAM REPORTS 0%

It was my first campaign and many email bounced as we had many email data on hard copy, while putting it into soft copy - many human error occured.

Could you please get account restrictions removed?

It will be great help.

Regards,

Dr Kushagra Bendale

Re: Email suspension

DeliveryByJess — Wed, 22 Jul 2020 19:10:52 GMT

Hello @Kush ,

We take marketing email and deliverability very seriously. To help users get marketing emails to the primary inbox, we have automated deliverability protection systems designed to help maintain a healthy network reputation and high rates of email deliverability for users. If our systems detect abnormally high hard bounce rates, unsubscribes, or spam complaints, marketing email sending will be automatically suspended.

Email suspensions due to exceeding HubSpot's acceptable thresholds in HubSpot Marketing Free accounts cannot be remediated. Email sending will remain locked moving forward. You may continue to use other tools available on the HubSpot platform, including 1:1 email sends through the CRM and your connected inbox. Learn more about this here.

Please take a moment to review the articles below for more info.

Re: Email suspension

Kush — Wed, 22 Jul 2020 23:34:33 GMT

Hi Jess,

this is really redicoulus as nothing pops up before we do email campaign, if these things are really serious for hubspot.

Anyways, what are my options?

Regards

Dr Kushagra Bendale

Re: Email suspension

TradeSolutions — Mon, 27 Jul 2020 14:28:29 GMT

Hello, I am in the same situation as you and I can give you a hand.
I was finding out and the only way is to be in some paid version of Hubspot and clean your contact list, this does not guarantee that they will unblock it, but it is the only opportunity.