topic Re: Delete bounce in Email Deliverability

Delete bounce

mmr — Tue, 16 Jun 2020 19:02:12 GMT

Hello,

I have a list of contacts with bounce and I had to delete it one by one for each contact.

I would be great to have an option in WorKflows to do this, so we can eliminate the bounce of all the contacts at once.

Thanks,

MMR

Re: Delete bounce

PamCotton — Thu, 18 Jun 2020 19:51:28 GMT

Hello @mmr

At the moment there is not a way to bulk delete automatically contacts.

What could be possible to do is to add them to a list and bulk deleting that list manually, or create a task in a workflow to remind your team to bulk delete your contacts weekly/monthly.

I will be tagging some of our top contributors so they can share their thoughts on this subject too.

@mikedupuy, @daviddoughty , @Alex_Elborn , do you have anything else to add into this post to @mmr question? Any other ideas?

Thank you,

Pam

Re: Delete bounce

mikedupuy — Fri, 19 Jun 2020 00:49:02 GMT

Thanks for the mention, @PamCotton !

Hey @mmr,

You mentioned having to delete all the contacts one by one. Did you click into the contact records to do this?

Though you can't delete contacts from HubSpot via an automated workflow, you can use Active smart lists to make it easy to detect contacts who have bounced and then delete them in bulk from the list.

Here's a way you can identify hard bounced contacts and delete them in bulk:

1. Create a list of hard bounced contacts. You can do this automatically from the Marketing > Email page. On the left side menu, click More tools and choose Create a list of hard bounced contacts.

2. You can optionally use the Include the contacts that have globally bounced to detect any contacts in your database that hard bounced when other HubSpot customers tried to email them.

3. Navigate to your bounced list. Bulk select contacts in the list and click on the More menu. Select Delete.

Hopefully this helps so you don't need to delete contacts one by one.

If my response helped solve your problem, please mark it as a solution.

Mike Dupuy | 2175 Group

Re: Delete bounce

Alex_Elborn — Fri, 19 Jun 2020 06:17:40 GMT

Totally agree with @mikedupuy the best way to do it would be an active list and then to can delete the contacts in bulk manually.

Thanks for the mention @PamCotton !

Re: Delete bounce

mmr — Mon, 06 Jul 2020 13:55:00 GMT

Thank you for all the responses.

Here is a screenshot of what exactly I had to do one by one contact.

Thanks,

MMR

Re: Delete bounce

PamCotton — Mon, 13 Jul 2020 13:47:54 GMT

Hello @mmr

This is correct, since hard/soft bounces are done individually, for you to be able to unbounce a contact this action need to be done manually.

More information here

Pam