topic Re: My email cannot send or Receive in Email Deliverability

My email cannot send or Receive

BScanlon6 — Thu, 23 Oct 2025 04:03:32 GMT

I left my company for 2 years, so my email address bounced, on returning I am not able to send or receive emails in or out of Hubspot

it just says "emails to this address have bounced"

i have been back for over a year now

If I reply to a chain in hubpspot it goes into hubpost

excuse my lack of technical terms

any ideas?

Re: My email cannot send or Receive

karstenkoehler — Thu, 23 Oct 2025 04:11:29 GMT

Hi @BScanlon6,

Is your company on a paid subscription?

If so, reach out to HubSpot support in-app via chat or email (question mark item in the top menu) to request unbouncing your address.

Best regards!

Re: My email cannot send or Receive

BérangèreL — Thu, 23 Oct 2025 11:11:42 GMT

Hi @BScanlon6 and welcome, we are so glad to have you on the HubSpot Community!

When looking internally, I could see that your email was bounced, indeed.

I have just un-bounced it for you.

You should be all set now!

If it's still not working, as @karstenkoehler mentioned, please contact our Support Team since you are on a paid subscription.

Have a wonderful day! 🌞
Bérangère

Re: My email cannot send or Receive

BScanlon6 — Thu, 23 Oct 2025 22:01:49 GMT

no, its a trial, more the reason it sohuld not do things that put me off buying tbh

if this cannot be fixed we need to look at other apps

Re: My email cannot send or Receive

BérangèreL — Fri, 24 Oct 2025 06:54:44 GMT

Hi @BScanlon6, Thank you for sharing your feedback. To help resolve this, I have sent you a private message.

We’re here to help you get the most out of your trial.

Thanks and have a great day!
Bérangère

Re: My email cannot send or Receive

BScanlon6 — Wed, 29 Oct 2025 08:51:57 GMT

HI Bérangère

Just as I had written

I left my company for 2 years, so my emails bounced

On my return it will not email in our out

If I enter my email to forward an email to the SEND button will never work
as attached

All my emails I copy in BCC <>
[numbers_here]@bcc.hubspot.com and it never logs

Thank you for asking

Brendan

Re: My email cannot send or Receive

karstenkoehler — Sun, 26 Oct 2025 19:49:25 GMT

@BScanlon6 how exactly are you sending this emails (from within HubSpot, using your email client etc)? Can you confirm these requirements are all met? https://knowledge.hubspot.com/connected-email/log-email-in-your-crm-with-the-bcc-or-forwarding-address#requirements-to-log-emails-to-the-crm-using-the-bcc-address