topic Re: Tracking causes issues with links on buttons? in Email Deliverability

Tracking causes issues with links on buttons?

JIgnacio2 — Fri, 04 Apr 2025 20:17:33 GMT

A few people flagged that they received error messages when clicking links in the email. I know there are issue with uBlock, so I turned my extension off, but the issue kept happening.

I turned off my tracking settings for another test, and that seemed to work (even after turning my uBlock on again). I also found that anytime I'm connected to my company network, I've had the same issue unless I turn off my tracking settings. A few more things I found:

I get the error when the hubspotlinks domain is there.
I get my company domain when there is no error.

I've spoken to my company IT team as well, it seems like this is a HubSpot issue.

Is there a workaround that will still allow us to track engagement?

Re: Tracking causes issues with links on buttons?

JessicaBaskey — Fri, 04 Apr 2025 21:55:09 GMT

Hi @JIgnacio2,

Yep, this happens more often than you'd think.

When tracking is on, HubSpot rewrites your links through hubspotlinks.com. Some ad blockers and company networks flag that and break the links.

Turning tracking off keeps the links clean — which is why that works.

If you're on Pro or Enterprise, you can set up a custom tracking domain to avoid this. Otherwise, your IT team could try safelisting the HubSpot tracking domain. Or, for some emails, you might choose to turn off click tracking to avoid issues.

Hope this helps,

Jess

Re: Tracking causes issues with links on buttons?

JIgnacio2 — Mon, 07 Apr 2025 13:44:49 GMT

Thanks Jessica. How would my team set up the custom tracking domain? Is that related to the DNS set-up?

Re: Tracking causes issues with links on buttons?

JessicaBaskey — Tue, 08 Apr 2025 17:49:17 GMT

Yes, setting up a custom tracking domain is done through your DNS.

In HubSpot, go to Settings > Domains & URLs > Tracking Domains, then connect a new tracking domain. HubSpot will give you a CNAME to add to your DNS provider. Once that’s set up and verified, your email links will use your domain instead of HubSpot’s—way better for deliverability and trust.

Re: Tracking causes issues with links on buttons?

MorganA — Tue, 01 Jul 2025 14:51:07 GMT

Hey Jessica, do I use the "Primary" to set up the tracking domain?