topic Signature Error – This Image Is Too Large to Be Displayed in Email Deliverability

Signature Error – This Image Is Too Large to Be Displayed

dedaniel — Wed, 12 Mar 2025 11:53:04 GMT

Hello everyone,

I recently started at the company, and we have an issue where my email signature is causing an error.

Even though I copied and pasted my colleague’s working signature 100% identically, I receive an error message regarding the company logo when sending an email: “This image is too large to be displayed.” However, everything looks correct in the preview before I send the email.

The signature is coded in HTML, and the logo is embedded in Base64. All related files are attached at the bottom.

I have already experimented with ChatGPT, tried resizing the image, and even used a different logo. I also set an adaptive size – all without success.

HubSpot support referred me to this forum. I really hope someone can help me out. I’m at a complete loss since the signature was copied 1:1.

Best regards,

Daniel

ChatGPT-Link to the signature

Before sendingAfter sending

Re: Signature Error – This Image Is Too Large to Be Displayed

dedaniel — Wed, 12 Mar 2025 12:04:44 GMT

We have just found out:

•Sending via “Ticket” causes the error.

•Sending via Conversations (Inbox) works as expected.

Huh? 🙃

Re: Signature Error – This Image Is Too Large to Be Displayed

phillondillips — Wed, 09 Apr 2025 14:29:03 GMT

I'm having the same issue with my company's email signature. When sending from the conversations Inbox, the signature renders properly, but when sending from a record view (Contacts, Companies, Deals, etc.), I get the "This image is too large to display." error where the company logo should be.

We need to be able to reference records when sending emails, so it's helpful to write and send from the record views instead of the Inbox view. I don't understand why it works in one view but not another when it's pulling the same HTML signature in both places.

Re: Signature Error – This Image Is Too Large to Be Displayed

DianaGomez — Thu, 29 May 2025 07:56:44 GMT

Hi @phillondillips,

Thanks for reaching out to the Community!

I know you posted this question some time ago, and I wanted to check in to see if you've found a solution. If you have, we'd be incredibly grateful if you could share the steps you took – your insights would certainly help others in the community facing a similar challenge! If you're still looking for a solution, please let us know so we can continue our investigation.

Thanks!
Diana

Re: Signature Error – This Image Is Too Large to Be Displayed

Alan_Aranda — Wed, 25 Jun 2025 16:38:42 GMT

Hello,

Any solution about this issue?

Re: Signature Error – This Image Is Too Large to Be Displayed

JenMC77 — Sat, 02 Aug 2025 21:02:34 GMT

Hi Daniel,
Did you ever figure out WHY you are getting that "too large to save email" error message?
I am having the same issue... and I have sent this similar email for months, but am now having this error.
I'd love some insight.

Thanks.
Jen