topic Re: Chrome and Edge Email Client - What they are and why Chrome fluctuates in Email Deliverability

Chrome and Edge Email Client - What they are and why Chrome fluctuates

DarrenTheThird — Wed, 31 Jul 2024 07:52:34 GMT

Historically, we usually see less than 5% or less opens on the Chrome 'email client'.

However, recently, we've also seen the introduction of Microsoft Edge (around 15%) in our reporting.

And we also see occassonal spikes on Chrome - where the OR jumps to over 50%

What exactly does Chrome and Edge cover - Gmail and Outlook are already pulled out separately in the reporting.

And why does it occassionally have massive jumps / spikes in opens on Chrome - even though the sending list hasn't changed with emails before / after which have less than 5%?

Re: Chrome and Edge Email Client - What they are and why Chrome fluctuates

danmoyle — Wed, 31 Jul 2024 13:00:58 GMT

Great question @DarrenTheThird and good call making it its own thread. Hopefully a product manager sees it and can shed some light on how HubSpot code distinguishes the differences.

Re: Chrome and Edge Email Client - What they are and why Chrome fluctuates

AOC-CS — Wed, 30 Oct 2024 11:14:20 GMT

I'd love to know the answer to this too. Did you get any insight?

Re: Chrome and Edge Email Client - What they are and why Chrome fluctuates

DarrenTheThird — Wed, 30 Oct 2024 11:16:28 GMT

Never did get a good / clear answer unfortunately

Re: Chrome and Edge Email Client - What they are and why Chrome fluctuates

AOC-CS — Wed, 30 Oct 2024 11:18:37 GMT

That's a real pity, thanks for letting me know.