topic Re: Having problems sending emails in Email Deliverability

Having problems sending emails

SKalpaka — Tue, 09 Jul 2024 07:39:56 GMT

Hello, I am new to hubspot and have had many issues sending emails out to my contacts. I was told to screenshot the reason for the emails not getting sent and i have attached the screenshot here.

I believe there was a setting where people had to verify their email addresses and i had that set, but the thing is it didn't even send an email to my email which i have verified and two or three others that had also verified their address. Can i resolve this by re-uploading/re-rgistering all the email addresses myself and then sending the emails? It is critical I get around this issuethank you

Re: Having problems sending emails

karstenkoehler — Tue, 09 Jul 2024 07:45:56 GMT

Hi @SKalpaka,

In the options / settings tab of your marketing email, you can specify a subscription type:

Your contacts need to be opted into the subscription type that you chose there.

Here's you can set that opt-in: https://knowledge.hubspot.com/records/manage-your-subscription-preferences-and-types#update-subscriptions-on-the-contacts-home-page

HubSpot holds back emails with out subscription consent ( = opt-in for the subscription type chosen for the email) when the 'Legal basis required' checkbox is toggled in the GDPR settings: https://knowledge.hubspot.com/privacy-and-consent/how-do-i-turn-on-gdpr-functionality-in-my-hubspot-account

When unchecked, emails can go out without subscription consent.

That should solve your issue. Once you've completed these steps, you can clone your email and send again. Have a great day!

Re: Having problems sending emails

SKalpaka — Tue, 09 Jul 2024 07:44:24 GMT

Thanks, but how do I now contact all the people that i already have on my list? do I redo the process again and reupload the emails so i can contact them? thanks

Re: Having problems sending emails

SKalpaka — Sat, 13 Jul 2024 09:50:03 GMT

Hello and thanks for your efforts so far to help me. So I did both things you suggested and I have managed to reach 28 out of 48 contacts but I STILL have issues reaching the last 20 despite untoggling the legal basis element in the initial settings. I even recreated the email from scratch after i changed the privacy settings and resent to all the ones that i couldn't reach and still no luck. What can I do now? The reasoning next to the unsent emails is " Recipient's confirmation required" Is there a way I can manually send them an email with the confirmation request so they can opt in now to get the emails/newsletters? thanks so much

Re: Having problems sending emails

SKalpaka — Sat, 13 Jul 2024 09:54:50 GMT

Hello, i followed the instructions above and i have now reached 28 out of 48 contacts. I still have issues reaching the last 20 and the reasoning says "Recipients Confirmation Required" which is different to last time. I toggled the privacy setting in the settings and sent the same email from scratch and i still ahve not managed to get through to the last 20. Is there a way I can contact them separately and ask they opt in or have i lost these contacts forever? I know for a fact they were interested, they just havent confirmed their emails 😞 thanks