topic Re: 1-1 emails & Meeting booking confirmation emails not being delivered in Email Deliverability

1-1 emails & Meeting booking confirmation emails not being delivered

lauren_finance — Wed, 15 May 2024 11:13:14 GMT

Hi!

Need some help; none of my hubspot emails are being delivered. I am receiving back an error message from my email service provider. See error message below. Last week I changed from google to microsoft for my email provider, I assume this has broken the linkage between hubspot and my emails. I have tried disconnecting emails and reconnecting a few times but nothing is working. I can see in my domain that I set up a CNAME record for hubspot back with the google mailbox, I assume maybe I need to update this now that I changed providers but I cant figure out where to get this information from to update?

Anything else that I could be doing wrong? Bit pointless having a CRM that cant send emails! So any help would be greatly appreciated.

Delivery has failed to these recipients or groups:

Your message wasn't delivered because the recipient's email provider rejected it.

Re: 1-1 emails & Meeting booking confirmation emails not being delivered

Jnix284 — Wed, 15 May 2024 11:46:37 GMT

@lauren_finance from Content > Domains & URLs, you can disconnect your email sending domain and then go through the prompts to connected your domain again. Doing this will provide you with the DNS records needed to connect with microsoft.

Re: 1-1 emails & Meeting booking confirmation emails not being delivered

Balaji_Mavlers1 — Mon, 20 May 2024 12:40:20 GMT

it seems like your email deliverability issue stems from changing your email provider in HubSpot. Here's a quick rundown to fix it: Verify domain settings: Update the CNAME record for HubSpot in your domain settings. Check email configuration in HubSpot: Ensure SMTP settings reflect your new provider (Microsoft). Review SPF and DKIM records: Make sure they include Microsoft's email servers. Test email delivery: Send test emails to verify if the issue persists. Contact HubSpot support if problems persist. They can offer personalized assistance.