topic Re: How to temporarily pause an email address in Email Deliverability

How to temporarily pause an email address

AmyYUL — Fri, 26 Jan 2024 19:19:50 GMT

Hi,

How do we temporarily park an email address to not receive correspondence during a sabbatical, parental leave etc?

Re: How to temporarily pause an email address

karstenkoehler — Fri, 26 Jan 2024 19:25:25 GMT

You could set up a date property that stores the end date of the absence - then create a list of contacts where this date is more than 0 days from now.

You can then use this list as an exclusion list for your HubSpot activities, e.g. marketing email sends.

Best regards!

Re: How to temporarily pause an email address

FazleRabbihx — Sat, 27 Jan 2024 17:20:20 GMT

Hello @AmyYUL,

You could create a list for "temporarily park email address".

If you send an email using workflow automation, you can remove this list of contacts from the workflow.

If you send an email directly from the email campaign, you can exclude this list from the email. Read this article.

✅ Did my post help answer your query? Help the community by marking it as a solution.

Thanks!

Fazle Rabbi
HubSpot Automation specialist.
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Re: How to temporarily pause an email address

AmyYUL — Tue, 30 Jan 2024 15:34:06 GMT

How do I set up a date property? Do I need to create a new group with different possible lengths for leave (eg three months, six months, one year)?

Screenshots of steps I need to take and what I need to create would be helpful.

Re: How to temporarily pause an email address

karstenkoehler — Tue, 30 Jan 2024 15:38:30 GMT

@AmyYUL you can find steps for creating a contact date property here: https://knowledge.hubspot.com/properties/create-and-edit-properties

Once created, you can place it in the left record sidebar: https://knowledge.hubspot.com/object-settings/customize-record-sidebars

You can then proceed to create a contact list to filter for contacts where this date property is more than 0 days from now: https://knowledge.hubspot.com/lists/create-active-or-static-lists

There isn't any need to create options for three months, six months etc. By entering the return date of that person, the list will only include contacts who haven't returned yet. The moment the return date is in the past (not "more than 0 days from now" anymore), they leave the list.

Let me know if you have any follow-up questions!