topic Re: Help! My e-mail signature disappears! in Email Deliverability

Help! My e-mail signature disappears!

MBuzzurro — Mon, 25 Sep 2023 20:22:58 GMT

Hi there!

I wondered if anyone can help me.

I'm sending e-mails through the Outlook app on a macbook, and when i activate the Hubspot sales plugin to track said e-mails- my signature disappears.

It doesn't do so when sending untracked e-mails (i.e. when the plugin is not activated).

Please see screenshots attached.

Thanks in advance for any help!

Re: Help! My e-mail signature disappears!

PamCotton — Mon, 25 Sep 2023 22:48:27 GMT

Hello @MBuzzurro

The signature should be inserted in the email draft during the writing process in the CRM as described here, it would work for the email sent from the CRM. External emails would have different signature settings. I would recommend deleting and inserting again the code. Let me know if you are still having issues and I will take a further look into it for you.

Kindly,

Pam

Re: Help! My e-mail signature disappears!

MBuzzurro — Wed, 04 Oct 2023 18:46:16 GMT

Hi Pam:

Thank you very much for your reply.

That’s great, it seems to be working fine when I write the e-mail from the CRM.

However, because of formatting preferences and just general ease of use (I’m very used to e-mailing through Outlook) I would rather try to set it up from within the Outlook app.

Can you offer any help on how to do that?

Again, thank you so much for your help, and looking forward to hearing back from you soon!

Best,