topic Workflow Delay in Email Deliverability

Workflow Delay

KJavier — Tue, 01 Aug 2023 20:01:08 GMT

Is it possible to add a day and time delay simultaneously? I am trying to add a 7-day delay to an email through a workflow but I'm also hoping to set it up to a time (based on contact's local timezone).

Would adding a delay in day and an additional delay in time work? Or is there an easier way of doing it?

Re: Workflow Delay

GRajput — Wed, 02 Aug 2023 10:25:40 GMT

Hi @KJavier

Yes, this is possible to do, you refer to the screenshot attached below.

Hope this will helps you out. Please mark it as Solution Accepted & Upvote to help other Community member.
Thanks!

Re: Workflow Delay

KJavier — Wed, 02 Aug 2023 15:42:54 GMT

Hi Gaurav,

Thanks for the response! I'm not sure if this would work as I'm hoping to delay the action for a set amount of time rather than the days of the week. However, in doing so, I also need to set a time for that delay. So for example, if a contact does a form submission on Monday - I wanna delay it by 7 days at a specific time. The issue with using Days of the Week is if a contact fills the same form on a Friday, I still want to give them 7 days instead of having it automated for next Monday, ultimately only giving them 3 days.

Maybe I'm missing something here. Let me know.

Re: Workflow Delay

SamSchulte17 — Wed, 02 Aug 2023 16:09:28 GMT

Hi there! I have achieved this before by adding a time delay step for "Delay 7 days" and then adding a step that says "Delay until specific time" with the contact's time zone.

Re: Workflow Delay

KJavier — Wed, 02 Aug 2023 17:29:57 GMT

Hi Sam,

Good to know. That's what I've done but I wasn't sure if it would work. Is this how you did it?

Re: Workflow Delay

SamSchulte17 — Wed, 02 Aug 2023 17:33:00 GMT

Yes!

Re: Workflow Delay

KJavier — Wed, 02 Aug 2023 17:38:59 GMT

Thanks very much!