topic Re: Brand new contact in brand new account set as "Contact has bounced globally" in Email Deliverability

Brand new contact in brand new account set as "Contact has bounced globally"

sociavi-b — Fri, 26 Feb 2021 14:30:39 GMT

I just created a new hubspot account and I added my first contact which is my work address. As soon as I added it was flagged as "Contact has bounced globally" and I cannot send one-to-one emails to this account from hubspot.

Is there any way to fix this from Hubspot or from my side?

Is this by any change this related to DMARC settings with Hubspot?

In advance, thanks for any help.

Re: Brand new contact in brand new account set as "Contact has bounced globally"

karstenkoehler — Fri, 26 Feb 2021 14:49:09 GMT

Hi @sociavi-b,

Global bounces are contacts who have bounced with a permanent reason (such as unknown user or mailbox full) across three or more HubSpot accounts. They cannot be unbounced and are excluded from future email sends in all HubSpot accounts. Using a DMARC policy doesn't have any effect on that.

(Don't shoot the messenger.)

Best regards!

Re: Brand new contact in brand new account set as "Contact has bounced globally"

PMuller — Fri, 26 Feb 2021 14:51:07 GMT

Karsten

Thank you for your reply.

No, there is nothing that can be done to solve this problem?

These are both email addresses from my work domain.

Thanks for any advice.

Paula

Re: Brand new contact in brand new account set as "Contact has bounced globally"

karstenkoehler — Fri, 26 Feb 2021 14:54:21 GMT

Hi @PMuller,

If you have a paid HubSpot subscription, HubSpot support might be able to remove the global bounces. Before that, I'd encourage you to work with your IT department to make sure that HubSpot is not blocklisted in any way: https://knowledge.hubspot.com/email/contacts-not-receiving-your-marketing-emails#add-marketing-email-sending-ip-addresses-to-an-allowlist (Otherwise they'll just bounce again right away.)

Best regards!

Re: Brand new contact in brand new account set as "Contact has bounced globally"

tabubil — Thu, 01 Jul 2021 04:45:20 GMT

I have the same behaviour. New contacts created with validated email addresses that Hubspot has immediately flagged as Global Bounces without an email being sent. And before anyone asks - this is a paid account.

Re: Brand new contact in brand new account set as "Contact has bounced globally"

PamCotton — Thu, 01 Jul 2021 23:00:48 GMT

Hello @tabubil , I would recommend connecting with HubSpot Technical Support, as Support is included in your subscription and they will be able to provide real time assistance for this matter, including hopping on a screenshare if necessary.

Kindly,

Pam

Re: Brand new contact in brand new account set as "Contact has bounced globally"

TW6 — Thu, 15 Dec 2022 16:37:20 GMT

Please consider upvoting improvements to how Hubspot handles these "Global Bounces" in the Ideas thread here, we need more votes: https://community.hubspot.com/t5/HubSpot-Ideas/Filtering-by-contacts-that-global-bounced/idc-p/731486#M130836