topic Re: Remove quarantining from email addressess in Email Deliverability

Remove quarantining from email addressess

KRich — Fri, 04 Oct 2019 07:11:01 GMT

Our HubSpot CRM was set up in July by importing various contact lists (unfortunately without any QCing). This meant there was very little history in terms of "last contact" data as we are a small start-up. Yesterday our first marketing email was sent and the addressee list (>1,000) was quarantined very quickly due to the high number of bounces (expected because a lot of addresses were old but I thought this would be the quickest way to check currency).

The KB article on removing quarantining by emailing a sales email to each address is not a viable solution, so I would like to ask if it is possible for HubSpot to roll back the quarantine settings on all these emails.

This will allow me to clean up the addresses (I sent the marketing email by other means, and now have a list of bounces) so that future marketing emails can be sent without issue.

Re: Remove quarantining from email addressess

Zakiya — Fri, 04 Oct 2019 16:22:54 GMT

Hi @KRich,

Email protection actions such as list quarantines are permanent in HubSpot Marketing Free accounts. Although the contacts are quarantined, then can still be emailed from the CRM and your connected inbox.

To remove individual contacts from the quarantined list, try sending them a one-to-one sales email from your connected inbox. If the contacts reply tto your email, they will be automatically removed from the quarantined list.

For more about email protection actions and things you should know about HubSpot marketing email, be sure to check out this post!

Re: Remove quarantining from email addressess

KRich — Thu, 10 Oct 2019 06:46:49 GMT

Thank you Zakiya for answering my question (although it doesn't make me very happy).

Re: Remove quarantining from email addressess

Lofthouser — Tue, 16 Jun 2020 12:41:23 GMT

Hi KRich

I have just done the same thing as you and sent a marketing e-mail out. As 7 of the original 25 sent bouncded back, all others are in quarantine. Did you find away of working around this or did you have to email all directly from CRm to release them?

Thanks

Re: Remove quarantining from email addressess

ISilvester — Thu, 22 Apr 2021 17:46:00 GMT

I to have the same issue, a 15% bouce rate has cause all our 1000 lists to be unusable now ..

Like KRich has asked , we need to eb able to roll our of quarantine, sort the list (manually or via a bounceback app from the marketplace) and then resubmit

Having to send 1 to 1 on hundred of mails is ridiculous

Hubspot , please come up with a solution or we'll be moving away from you

Re: Remove quarantining from email addressess

sBellehchili — Fri, 20 Aug 2021 08:11:35 GMT

Well, its actually better than that.

I did send 1500+ 1 to 1 emails. 1000 of them didnt bounce.
But i still have 600 emails in quarantine list.

Why, because not only you have to send 1 to 1 emails, but they have to reply (lol) !

The 400 who went out of the quarantine list had an out of office reply.

Re: Remove quarantining from email addressess

SHasnain — Wed, 05 Jan 2022 05:52:08 GMT

this is an absolutely ridiculous feature from HubSpot. We are a 6 year old company and I have 2000 personal contacts, yes some of them are stale. But when we imported and sent out in September the bounce rate was high but the addresses were not quarantined. I have since then manually (not through hubspot) sanitize the addresses. Now though my bounce rate is only 1.72 %, two-third of my contacts are in quarantine. Sending them one to one emails is a ridiculous idea.

Since HubSpot itself has the largest directly of email addresses, it can intelligently not send out the emails to the ones bouncing. This would be their next million USD feature - lolz.

Re: Remove quarantining from email addressess

John_Muehling — Mon, 15 Aug 2022 16:06:38 GMT

Ditto and in process of moving. Completely asinine features and the lack of a non-"scripted" response is MADDENING!!

Re: Remove quarantining from email addressess

AK3005 — Fri, 03 Mar 2023 20:52:00 GMT

@Zakiya you mentioned that list quarantines are permanent in the 'free' version. What about for marketing hub professional? Could you please share a solution if available?

Re: Remove quarantining from email addressess

ACassonGaliano — Thu, 28 Dec 2023 23:30:02 GMT

Same problem, and i asked sales if i upgraded it would remove the quatantine and they said no. time to find a new CRM. hubspot is useless. i have wasted days on it.

Re: Remove quarantining from email addressess

MDas9 — Wed, 23 Apr 2025 15:07:27 GMT

I have same problem. Hubspot consumes more time than helping you. time to move on.

Re: Remove quarantining from email addressess

MDas9 — Wed, 23 Apr 2025 15:15:09 GMT

I have similar problem like KRich. How about deleting all the quarantined contacts and then reloading them? Any suggestions/experience?