topic My emails are going out but not coming in in Email Deliverability

My emails are going out but not coming in

SAli837 — Fri, 15 Jul 2022 14:04:38 GMT

My problem is exactly what the subject says..

My emails are being sent and received by the prospects ..

However I'm not receiving the response..

These are not automated or bulk emails rather 1 on 1 emails conversations.

Re: My emails are going out but not coming in

PamCotton — Fri, 15 Jul 2022 22:25:45 GMT

Hello @SAli837 , are you able to see the reply in your inbox outside of HubSpot? Or just the open emails?The more information, screenshots, and details you can provide, the better I can advise on the next steps. I would like to share this knowledge base here with details on how the open email works.

Thank you,

Pam

Re: My emails are going out but not coming in

SAli837 — Sun, 17 Jul 2022 02:58:00 GMT

I have tested from my company accounts, those reply emails are showing in
my email inbox outside hubspot but not in hubspot.