topic Re: Email delivered but not arrived in Email Deliverability

Email delivered but not arrived

SSalmon1 — Thu, 20 Jan 2022 08:57:23 GMT

I have recently sent an internal email to all employees at my workplace. The email status is 'sent' and 'delivered, a few employees have received the email but most have not (including myself).

So I was wondering why this would happen? As we all have the same software, spam filter etc.

Thank you.

Re: Email delivered but not arrived

karstenkoehler — Thu, 20 Jan 2022 09:01:19 GMT

Hi @SSalmon1,

This article goes through various steps of troubleshooting: Not receiving HubSpot system or notification emails

Hope this helps!

Re: Email delivered but not arrived

SSalmon1 — Thu, 20 Jan 2022 09:16:56 GMT

Hi,

I have read this article and I do not have access to everyones email addresses, therefore this will not work (only for myself). Would there be any other way to ressolve this?

Thank you for your help!

Re: Email delivered but not arrived

karstenkoehler — Thu, 20 Jan 2022 09:19:15 GMT

Hi @SSalmon1,

The allowlisting section would not require access to individual inboxes, here you would work with your IT team: https://knowledge.hubspot.com/email/not-receiving-hubspot-system-or-notification-emails#set-up-allowlisting

This cannot be managed from within HubSpot. There are a few things that can be done from within HubSpot, such as connecting an email sending domain. However these features are not included in the free plan.

Everything else would have to be managed on the recipient's side, either in the personal inbox settings or through IT.

Best regards!