topic How to remove hubspot free links from Urls in Email in Email Deliverability

How to remove hubspot free links from Urls in Email

Wanderer — Wed, 10 Nov 2021 00:04:32 GMT

Hi,

I have inserted a url as link in my hubspot email which is https://wildwanderers.com. When I click on the url sent in my hubspot emails, the links refer to a very long "xxxx.xx.hubspotlinksfree.com/xxx/xxxx.............................................................." before getting the external url which is again longer - https://wildwanderers.com/?utm_medium=email&_hsmi=42287609&_hsenc=p2ANqtz-84JntA4MeJLbErp_sy3nVSatuY7nYSGEyoaOG4At83XuDB6a2DneuPyOCYW7rVrxn_QSJlLUroxZh8QraL7Xdd2VsawYwHdANanahnBlvSvFSaUIk&utm_content=42287609&utm_source=hs_email. Why does this happen? I just want a simple direct url to be opened when my cutomer clicks on the link. I expect it to be the same as the url that we set which is - https://wildwanderers.com.

We are on the free version if that helps to identify the cause and suggest a solution.

Thanks!

Re: How to remove hubspot free links from Urls in Email

andrus — Wed, 10 Nov 2021 09:48:20 GMT

This looks like HubSpot's "Source tracking" in action. If you don't want to track the source of your website visitors you should be able to edit your Email settings (scroll down to "Tracking" section).

Re: How to remove hubspot free links from Urls in Email

Wanderer — Thu, 18 Nov 2021 21:55:02 GMT

I have tried to disable email tracking using https://knowledge.hubspot.com/connected-email/disable-one-to-one-email-tracking-or-attachment-logging

Is this what you were referring to?