topic I lost access to my previous educational circular in HubSpot Academy Educational Examples

I lost access to my previous educational circular

THassan9 — Sun, 12 Jan 2025 21:28:15 GMT

Hello ,

I had a previous account. I lost access to it; I also had a completion certificate from the previous account, but I can't find it. What can I do?

Re: I lost access to my previous educational circular

Jigar_Thakker — Wed, 15 Jan 2025 12:18:36 GMT

Hi @THassan9 ,

Sorry about what you are experiencing. I would suggest you to try a password reset to check if you have access to the email associated with the previous account which would solve your issue.

If you cannot recover access through the password reset or other option the best ay is to reach out to the HubSpot support for help on the account and certificates recovery.

If this helps, feel free to mark it as the solution ✔️ and give it an upvote 👍 ! Let me know if you have further questions!

Re: I lost access to my previous educational circular

THassan9 — Wed, 15 Jan 2025 13:45:03 GMT

Thank you for your reply ,

Would you mind explaining how to get to the certificate recovery? i cant reset the password because i no longer work to those people.

Re: I lost access to my previous educational circular

OliviaUE — Wed, 11 Feb 2026 15:59:36 GMT

Hello, so yesterday I messaged an agent if it is possible to have access to the content (video, podcast) since it has a red arrow, meaning I can't have access. To my surprise, she agreed to the free trial since I am in the Academy practice mode. A five-day free access because I told her I will be going for the Hub Content certification, and I need it for the exercises.

But there was a problem, I had a developer-test-portal trial !!
She asks if to end it.... I asked a question: Is it going to affect my second account? She was not sure, told me to ask the community. I came to the community and asked the question; the answer was NO. By then, our chat had ended because it took a long time to get an answer.
THE SECOND AGENT
Got the second agent from the AI , she went aheard to grate me access. But .... THREE Days.... not Five days.... THREE DAYS.... Right now it's 2 days leaf, from last night.... Now guess what happened!!!
My 78 days Academy Practice trial that was leaf...... was cut off to 3 days, like up there it's written 3 trial left ..... she cut me off my 78 days academy mode. WHY?? I can't explain .... NO agents has been able to since morning.

Please, i have a long way to go with some other certification course... If this is a big ideal... I will forfeit the Hub content certification. please, kindly help back to my 78 days plan