topic Re: Creating a Customer Portal Beyond Tickets: Rendering CRM Data in HubSpot CMS in CMS Development

Creating a Customer Portal Beyond Tickets: Rendering CRM Data in HubSpot CMS

AKoprivec3 — Wed, 15 Jan 2025 21:06:24 GMT

Does anyone have any experience with making a customer portal for more than just tickets inside hubspot? One of my clients wants to create a dashboard where he renderes some processed Contact/Company CRM data into the CMS Templates. Is this at all possible to do? I know you can restrict access to pages via lists and then have thoose people in the list create an account or use SSO so I'm just wondering if something like that would work?

Alternativly if not, what would be the solution you would recommend?

Re: Custom Customer Portal

Jaycee_Lewis — Thu, 03 Aug 2023 14:07:22 GMT

Hi, @AKoprivec3 👋 Thanks for the great question. It sounds like your client asked for an interesting solution. I'd like to invite some of our community members to the conversation — hey @JBeatty @LMeert @Indra, have you built out anything similar to what @AKoprivec3 is describing?

Thanks for taking a look! — Jaycee

Re: Custom Customer Portal

JBeatty — Mon, 07 Aug 2023 16:38:53 GMT

HI @AKoprivec3,

Here at Pearagon we have actually built multiple customer portals using this exact flow for many of our clients. I am our lead developer so I have architeched a lot of these solutions. We set up some lists and private content that gives access to specific pages. These pages will need to be almost completely custom made by a developer with the HUBL functions "crm_associations" and "crm_objects" doing a lot of heavy lifting to dynamically generate HTML based on the contact and their associated objects. We have done this with custom objects associated to the contact and with companies associated to the contact. For one of our portals we even integrated the entire ticketing service portal within the portal so it would feel like a single site. We also have set up an integrated payment system with one of the portals. If you have any specific questions feel free to relpy to me here or to DM if you would like to talk more in depth about your usecase.

Best,

Re: Custom Customer Portal

Jaycee_Lewis — Mon, 07 Aug 2023 18:21:41 GMT

Thank you very much, @JBeatty 👋 I hope you've had a great summer 🏖️ — Jaycee

Re: Custom Customer Portal

OTanti — Wed, 27 Mar 2024 05:36:08 GMT

Can you confirm if this can ony be achieved with Enterprise? Enterprise allows landing pages to have same authentication as customer portal (with SSO as well) however I think with Professional landing pages can only be password protected correct? Therefore the customer portal and landing pages will have a totally different authentication method and won't be so seamless in the end.

Re: Custom Customer Portal

SWildemann — Mon, 29 Apr 2024 15:05:45 GMT

Hi Joshua,

This sounds really interesting.
We wanted to switch our website to Hubspot this week and it turned out there is no real user management for the website. I was a little shocked, i must admit.
What do you think, which effort would it be to integrate your solution and what would be the cost?

Thanks and reg.
Sabine

Re: Custom Customer Portal

TLawrence3 — Mon, 19 Aug 2024 00:41:19 GMT

Hi there, can you create a customer portal for deals with restricted fields.

E.g. For our business we process client deals and send orders to suppliers to produce. Could we in theory create a customer portal for specific fields of of a deal to share with suppliers instead of manuelly emailing them?

Re: Creating a Customer Portal Beyond Tickets: Rendering CRM Data in HubSpot CMS

joesandin — Mon, 14 Jul 2025 14:27:29 GMT

One of the challenges a lot of HubSpot companies face is that there is no well thought out customer portal for Hubspot other than the basic ticketing portal. So you either have to use that or pay a HubSpot partner to build you a custom portal, which can be expensive and is something you have to continually maintain and update.

At Onsharp, we just launched Core Portal in the HubSpot App Marketplace. With Core, you can allow your HubSpot customers to manage their account information, submit and track support tickets, approve quotes, access documents, and interact with your knowledge base. It's fully integrated with HubSpot and can be set up in about 10 minutes.

I'd encourage you to check it out. We have a free forever plan that allows you to use Core for up to 50 of your customers, dealers, partners, or whatever audience you'd like to use it for.