topic Re: Page view in Workflow in CMS Development

Page view in Workflow

MVallejo1 — Mon, 12 May 2025 14:54:34 GMT

Im having a issue where the contact opens up the page several times (i can see the activity in the time line) but the contact enters the workflow with up to 10 days of delay, the workflows trigger is once the contact views the page and contain the URL it should automatically enter the workflow but for some reason it does not do so. any idea?

Thank you.

Re: Page view in Workflow

Josh — Mon, 12 May 2025 15:14:16 GMT

Hi @MVallejo1,

Your workflow enrollment should look something like this, if I understand your requirements.

You can use the testing functionality to see if the right people would enroll or if not, why:

That being said, there have been instances in the past that I have found using list membership as your criteria for enrollment has been more consistent than using the workflow enrollment criteria. In that scenario you would create an active list with the same filters you would apply on the workflow. You should see all contacts that would be on that list after creating the filters, which would help you to refine appropriately. Once your list is created, your workflow criteria would be list membership.

Hope this helps!

Re: Page view in Workflow

MVallejo1 — Tue, 13 May 2025 08:19:40 GMT

Hey Josh thanks for the help, i also created a list but the werid thing is that the contact entered the list with the same 1O day delay after he open the web page, have you ever had this issue? He meets all the filters but for some reason there was a big delay to enter the list and the workflow (They both have the same criteria)