topic Re: Cannot change asset marketplace provider name in CMS Development

Cannot change asset marketplace provider name

GoldRobot — Mon, 05 Oct 2020 16:29:25 GMT

Sorry if this is the wrong forum, bu tI cant find the answer anywhere, and HubSpot will only chat or talk to you on the phone if you have a Starter or greater acount level.

My current problem is that I cannot change the company name in the Market Place Provider Profile. Navigate there via Asset Marketplace > Provider Info. Every time I try to change the company name and hit save I'm given the error "Something's not right - Sorry, but there was a problem updating your contact info. Please try again."

I'm unable to change it no mattter what. I've logged in and out, refreshed browser, emptied my cache, tried different browser, restarted machine, but no luck. Anyone have any ideas?

Re: Cannot change asset marketplace provider name

dennisedson — Tue, 06 Oct 2020 18:08:59 GMT

@GoldRobot,

Hi! Sorry that you were having issues. I went to your profile and updated the information for you. Have toggled off for now. Let me know if you still have issues!

Re: Cannot change asset marketplace provider name

dennisedson — Tue, 06 Oct 2020 18:09:25 GMT

@GoldRobot,

Hi! Sorry that you were having issues. I went to your profile and updated the information for you. Have toggled off for now. Let me know if you still have issues!

Re: Cannot change asset marketplace provider name

GoldRobot — Tue, 06 Oct 2020 18:35:35 GMT

Hi @dennisedson, thanks for the help!

Unfortunately, I wanted it to show Gold Robot, instead of GoldRobot.dev. I'm still unable to change it myself, anyway you can help me again lol?

Thanks

Re: Cannot change asset marketplace provider name

dennisedson — Tue, 06 Oct 2020 19:04:07 GMT

okie dokie. consider it done 🙂

Re: Cannot change asset marketplace provider name

GoldRobot — Tue, 06 Oct 2020 19:41:00 GMT

You're the best Dennis. Thank you!

Re: Cannot change asset marketplace provider name

Greatives — Mon, 28 Mar 2022 14:51:33 GMT

Hi @dennisedson ,

We have a similar issue in our provider account. There is a typo in the company name which we cannot edit as there is a listing by our team in the marketplace.

Our company name is Greatives Web, not Greatives(s) Web with double s. Can you please assist?

Thanks
Giorgos

Re: Cannot change asset marketplace provider name

dennisedson — Tue, 29 Mar 2022 15:29:12 GMT

@Greatives

Sorry for delayed response. I have reported this and it looks like there is going to be a change that will allow you to change the name by yourself.

Should be relatively soon!

Re: Cannot change asset marketplace provider name

Greatives — Tue, 29 Mar 2022 18:34:42 GMT

Thank you @dennisedson for looking into this.

I have also discussed this in Slack so I am sure that it will be sorted shortly.

Re: Cannot change asset marketplace provider name

myusufjaazwa — Thu, 04 Jul 2024 13:48:59 GMT

Hello,

I would like to change company name in Profile Provider.

Currently, Full Name of Company. I want only Spanco Web

Feel free anybody help me.

Thnaks in Advance,

M Yusuf

Re: Cannot change asset marketplace provider name

skynettech — Mon, 30 Sep 2024 07:25:06 GMT

Hi @dennisedson ,

Our provider account is experiencing a similar problem. We are unable to correct the misspelling in the firm name because our team has already listed it in the marketplace.

Skynet Technologies USA LLC is the name of our organization; it is not Skynet Technlogies. Would you kindly help?

Thanks in Advance