topic Issue with Hubspot Form Submission capturing conversions on Safari and Mobile Browsers in CMS Development

Issue with Hubspot Form Submission capturing conversions on Safari and Mobile Browsers

GPatel6 — Thu, 23 May 2024 11:56:46 GMT

Hi Community,

I am experiencing issues with a Hubspot form that I have customized for redirection and styling through the Hubspot code editor using a Custom Module by using below mentioned referenced javascript in Custom Module.

hbspt.forms.create({
portalId: '',
formId: '',
onFormSubmit: function($form) {
// YOUR SCRIPT HERE
}
});

Has anyone faced similar issues or can provide guidance on how to resolve this? Here are some specific details:

Form Customization:
- Customized for redirection and styling using Hubspot code editor.
- Implemented through a Custom Module.
Form Submission Updates:
- Show for Chrome (desktop).
- Does not show for Safari (desktop and mobile), Opera, and Chrome Mobile.

Any insights, suggestions, or solutions would be greatly appreciated!

Thank you in advance!

Best regards,
Gaurang Patel

Re: Issue with Hubspot Form Submission capturing conversions on Safari and Mobile Browsers

Jaycee_Lewis — Sat, 25 May 2024 02:21:09 GMT

Hi, @GPatel6 👋 Thanks for your question. I have a few of my own to help our community members have additional information.

Check your browser’s developer console to see if there are any errors being logged when the form is submitted.
Have you tried adding debugging to your onFormSubmit callback? If so, what’s getting returned? Can you share a link to a page where the form is live? So our community members can take a look at it in action?
What about temporarily removing your custom JavaScript and testing the form submission on the affected browsers?
Have you tried adding window.location.href to your redirect for consistent behavior across multiple browsers?

Thanks for the additional information! — Jaycee