topic Re: Problem deleting your domain in CMS Development

Problem deleting your domain

GCarter97 — Fri, 29 Sep 2023 14:39:43 GMT

I'm getting this message whenever I try and delete my domain

I can't add a new one, I can't delete my old one.

I can't delete my brand domain either, what can I do here?

Re: Problem deleting your domain

Jnix284 — Fri, 29 Sep 2023 17:22:35 GMT

Hi @GCarter97 do you have any published content associated with your domain?

Re: Problem deleting your domain

GCarter97 — Sat, 30 Sep 2023 11:05:38 GMT

Yes I do but I dont want to delete the page and there doesnt seem to be any way of changing the domain when in the page settings

Re: Problem deleting your domain

Jnix284 — Sat, 30 Sep 2023 18:59:34 GMT

@GCarter97 from the page editor, if you click on the settings, there should be an option to edit the domain to swap it to the included hs-sites domain as shown here:

Once you change it to the hs-sites domain, the page wouldn't be using your connected domain and you should be good to remove it.

Re: Problem deleting your domain

GCarter97 — Sun, 01 Oct 2023 18:19:06 GMT

Nope, unfortunatley there is no option for me, just the one that I want to disconnect

Re: Problem deleting your domain

Jnix284 — Mon, 02 Oct 2023 15:39:08 GMT

@GCarter97 ah, I see - it must be a limitation of the free plan.

I checked my free account and when there isn't a brand domain connected, it creates one for you to use temporarily, but I couldn't find a way to save website content and still be able to delete the domain.

Domains can be a little tricky depending on the configuration, would you want to jump on a call this week to look at the options together? It'd be a little quicker than going back and forth with ideas to troubleshoot.

Re: Problem deleting your domain

GCarter97 — Sat, 04 Nov 2023 17:03:29 GMT

For some reason it just let me remove it without me doing anything after a while - not sure what fixed it

Re: Problem deleting your domain

Jnix284 — Sat, 04 Nov 2023 18:32:07 GMT

@GCarter97 that's good - maybe there were just too many requests to the server and it was triggering an error. Glad you could get it removed!