topic Re: allowlist External IP for OneTrust Cookie Scan in CMS Development

allowlist External IP for OneTrust Cookie Scan

RRose — Thu, 21 Sep 2023 20:07:19 GMT

We are trying to run a OneTrust Cookie scan a website that we own that is hosted on Hubspot.

The scan results come back empty which leads me to believe that OneTrust's IP is getting blocked by Hubspot servers.

Is there a way to allowlist the OneTrust Scan IP with Hubspot anywhere?

Thank you,

Rob

Re: allowlist External IP for OneTrust Cookie Scan

Jaycee_Lewis — Fri, 22 Sep 2023 20:17:37 GMT

Hi, @RRose 👋 Thanks for your question. Were you able to make any progress?

If not, I can try tagging in a few community members who have OneTrust and HubSpot experience.

Best,

Jaycee

Re: allowlist External IP for OneTrust Cookie Scan

RRose — Mon, 25 Sep 2023 13:53:16 GMT

Hi Jaycee,

I wasn't able to find a solution to this particular problem but I did find that my issue with scanning the website with OneTrust was caused by something unrelated to Hubspot and I have sinced resolved the problem.

Thank you for reaching out.

Rob