I haven't received any emails after submitting a non-HubSpot form

RSolutions — Tue, 16 May 2023 15:45:27 GMT

Hi there! Im reaching out because I have encountered an issue where I haven't received any emails after submitting a non-HubSpot form. I would appreciate any assistance or guidance that you can provide regarding this matter.

Re: I haven't received any emails after submitting a non-HubSpot form

kvlschaefer — Wed, 17 May 2023 15:53:51 GMT

Hi @RSolutions,

Thank you for reaching out to the Community!

I wanted to share this knowledge base article on how to set up email notifications for non-HubSpot forms.

You'll need to activate the "Collect Data from Non-HubSpot Forms" in your form settings and add your email address as a notification recipient.

If you already have the "Collect Data from Non-HubSpot Forms" setting activated in your account, your email client may be marking the notifications as spam or filtering the notifications. I would recommend going through the troubleshooting steps in this article: Not receiving HubSpot system or notification emails.

Can you try out the suggested steps and let us know if this makes a difference?

Thanks!

Best,

Kristen

topic Re: I haven't received any emails after submitting a non-HubSpot form in CMS Development

I haven't received any emails after submitting a non-HubSpot form

Re: I haven't received any emails after submitting a non-HubSpot form