topic Re: Update authenticated user at re-login in CMS Development

Update authenticated user at re-login

GC5 — Tue, 25 Oct 2022 11:18:12 GMT

Hi everyone, i am trying to integrate hubspot chat with javascript code, and i am having a problem.

Theese are may steps:

1. loading the chat with the method:

window.HubSpotConversations.widget.load()

2. Passing email and token of the authenticated user in the settings:

window.hsConversationsSettings = { loadImmediately: false, identification Email: myEmail, identificationToken: myToken, };

3. After a conversation, when the user logout I perform these cleaning operations:

window.HubSpotConversations.clear(); window.HubSpotConversations.widget.remove();

4. Now, if another user with different email and token login, the previous conversation remains and when the message is sent I find the previous user in the inbox.

Am I doing something wrong? how can I solve this problem?

Thanks,

GC5

Re: Update authenticated user at re-login

kvlschaefer — Thu, 27 Oct 2022 11:18:57 GMT

Hi @GC5,

Thank you for reaching out to the Community!

I wanted to invite our subject matter experts to see if they have insight.

Hi @LMeert, @Mike_Eastwood, @himanshurauthan - Have you integrated javascript with HubSpot chat like @GC5 is describing?

Thank you!

Best,

Kristen

Re: Update authenticated user at re-login

GC5 — Fri, 28 Oct 2022 11:23:14 GMT

I am still waiting for a reply to this post.