topic Re: "naked domain" doesn't render a website in CMS Development

"naked domain" doesn't render a website

Tornike — Wed, 18 Dec 2019 12:56:48 GMT

Hello,

I have made a website and connected a namecheap domain to it;

The thing is that without www, if I type just the url Hubspot gives me error

"This Page isn't available"

So I wrote to namecheap support they helped me set up an alias for the web; it clearly gets to hubspot server (before it did not) but the problem remains on hubspot that the requested website is not getting rendered;

How can I solve this problem?

Re: "naked domain" doesn't render a website

stefen — Wed, 18 Dec 2019 14:17:40 GMT

@Tornike the root domain aka "naked" domain needs to be forwarded to the www subdomain. In Namecheap you should have an option in the Advanced DNS to add a "URL Redirect Record", then you can use the @ symbol to reference the root/naked domain, and have it redirect to the www url.

Re: "naked domain" doesn't render a website

Tornike — Thu, 19 Dec 2019 08:45:08 GMT

Thanks Stefen,

Sure I tried that, but the thing is that the website address that hubspot provides (something like http://123123.group123.sites.hubspot.net/) works for CNAME record,

but it gives me an error on namecheap when I try to add the "URL redirect record".

So I added the "ALIAS record" with @ but still nothing works.

Any idea how to fix this?

Re: "naked domain" doesn't render a website

stefen — Thu, 19 Dec 2019 15:10:03 GMT

@Tornike yes, you add that long hubspot.net URL as the value for your WWW CNAME. For the redirect, you should add your www domain, not the hubspot.net url. e.g.:

DNS Records for example.com:

CNAME: www > 123123.group.sites.hubspot.net

Redirect Record: @ > www.example.com

I'd reach out to your DNS if the redirect record doesn't work.

Re: "naked domain" doesn't render a website

Tornike — Fri, 20 Dec 2019 09:33:58 GMT

Thanks a lot Stefen,

that worked !

upvote : )

Re: "naked domain" doesn't render a website

itsme_mariog — Fri, 14 May 2021 12:38:56 GMT

You can also add the naked domain as a redirect domain inside of hubspot. Then, you simply have to add two A records with a host '@' pointing to the IP address that Hubspot gives you.

Re: "naked domain" doesn't render a website

AdamSinger-AGP — Mon, 02 May 2022 11:11:07 GMT

Having a similar problem on GoDaddy, but not seeing an easy solution. Any experience with that?

Re: "naked domain" doesn't render a website

Jaycee_Lewis — Mon, 02 May 2022 22:05:00 GMT

Hi @AdamSinger-AGP 👋 Let's see if @stefen or @itsme_mariog have any insight here.

Thanks! – Jaycee

Re: "naked domain" doesn't render a website

stefen — Tue, 03 May 2022 12:58:10 GMT

@AdamSinger-AGP if you're using GoDaddy I'd follow the directions they provide here https://ph.godaddy.com/help/forward-my-godaddy-domain-12123

Re: "naked domain" doesn't render a website

IAmerigo — Fri, 24 Nov 2023 22:46:24 GMT

Hello, I have the same issue, is there a Nov 2023, version of this fix? My www and naked domain don't work, only the pages with the language at the end /es /en-usa, etc. how do I get the main/naked/root domain to connect to hubspot?