Email Sequence

NFernandez2 — Thu, 10 Apr 2025 21:22:04 GMT

When I try to do email sequence at first it had a lock on it, even though I have pro sales hub. Now it says I need to connect an inbox which I laready did .

Re: Email Sequence

karstenkoehler — Fri, 11 Apr 2025 04:07:11 GMT

Hi @NFernandez2,

Having a Sales Hub Professional subscription is not necessarily the same as having an assigned seat: https://knowledge.hubspot.com/account-management/manage-seats – make sure that your user has an assigned sales seat.

Regarding the inbox connection, there are various ways to connect an inbox in HubSpot, e.g. a team email address or a personal email. Make sure to follow the steps and that should get you to where you want to be.

If you're 100% sure that you have this setup correctly, this might be a bug. In that case, please share a screenshot of your configured connected email from Settings > General > Email and of the prompt HubSpot is showing when you're trying to set up a sequence.

Best regards

topic Email Sequence in Sales Email

Email Sequence

Re: Email Sequence