topic Send emails using different names in Sales Email

Send emails using different names

groundivy — Sun, 11 Feb 2018 09:18:26 GMT

Hi,

I'd like to send emails to different clients using different addresses and display names under the same account. For example, when sending emails to business partners, I'd like to use my personal name and a personal email address (the one I use to register for hubspot account). But to potential clients, I'd prefer using sales@mycompany.com or support@mycompany.com under the display name of Sales team or Support team. Can I do that?

I know I can do this by creating a user with the desired email address. But as I'm just starting my business, I'd like to do couple things all by myself at the moment.

Re: Send emails using different names

roisinkirby — Tue, 20 Feb 2018 13:30:39 GMT

Hello @groundivy you can use an email alias or secondary email when sending sequences from your connected Gmail/G Suite, Office 365, IMAP/SMTP inbox, or the CRM.

When you send an email from the CRM, the Fromaddress defaults to the email address of your user in the CRM. If you have a second email address that you want to send emails from, you can add this as a connected account in your CRM user settings.

Note: If you have connected a Gmail inbox that has an alias set up, that alias will show up in the dropdown menu for the From field in the email composer.

In your HubSpot Sales account, navigate to Account Menu > Profile & Preferences.

Select Security in the left sidebar menu, and then under the Email Aliases section, click Add email address.

Enter the email address you'd like to connect, then click Save.

To send an email using your newly connected email address:

Navigate to Contacts.
Click the name of the contact.
In the interactions box above the timeline, click Email.
Click the dropdown menu beside the From address and select a different email address.

To send a sequence from an alias or secondary email in the CRM, click the drop-down next to the From field and select the email address. You can then click the Sequences link to select and configure your sequence.

An email alias is an alternate address that points to a user's existing email account. You can create an alias in your connected email account and use that alias to send a sequence without issue.

A secondary account is another unassociated email address you may have. For example, you can connect your personal Gmail account to HubSpot (a different account than the one paying for HubSpot Sales Pro) and send a sequence.

The email address set up in your user settings doesn't necessarily need to be the email address you are using to send sequences. Your user email address may be an alias as long as you have an inbox connected to HubSpot with the alias configured.

Re: Send emails using different names

mark_leadmate — Sat, 18 Apr 2020 05:49:54 GMT

Hello I have the same problem with this one, wherein I have several accounts used for sending. Now to save time, i just want to integrate those gmail emails in hubspot(which I did).

Unfortunately, the name in the from field only reflects the account instead of the original names of the those emails being integrated.

Is there a way to use the names of those that are integrated in the email as well?

Re: Send emails using different names

JohnPaul_Burke — Wed, 05 Aug 2020 12:40:51 GMT

how do you add a new signature for the alias accounts?

Thanks

Re: Send emails using different names

PamCotton — Wed, 05 Aug 2020 20:20:27 GMT

Hello @JohnPaul_Burke,

Currently, there is not a native tool where you are able to show different signatures based on your alias.

As a workaround you could create 2 templates with different signatures, choosing the appropriate one based on who you are emailing.

Create and send templates

Kindly,

Pam

Re: Send emails using different names

nivrad — Thu, 14 Apr 2022 01:44:01 GMT

It seems like there's no way to do this? This would be important for us as well.

Re: Send emails using different names

Gemma_Kerley — Wed, 12 Apr 2023 13:57:01 GMT

This fix only appears to work for gmail accounts and not outlook. Or am I doing something wrong. I have done all of the above but still not able to select my Alias.

Re: Send emails using different names

PamCotton — Wed, 12 Apr 2023 19:31:11 GMT

Hello, @Gemma_Kerley thank you for reaching out. Currently, we don't support custom names for O365, I believe this is due to a graph API limitation, but you can change the name by changing or updating your name in your Microsoft account.

I hope this information helps.

Pam

Re: Send emails using different names

pmchino — Wed, 12 Mar 2025 10:11:35 GMT

Hi, following up here since seems it's never been fixed.

Not sure what everyone's usecase is, it's cool to have email aliases but showing the same name regardless of what email adress you're using to sends it makes it useless for us.

Any plans on changing this?