topic Re: Gmail connected and enabled but I cannot see emails on the account in HS in Sales Email

Gmail connected and enabled but I cannot see emails on the account in HS

MM271 — Tue, 21 Jan 2025 18:30:27 GMT

Hi,

I have connected my Gmail and checked that HS has access, however, when I go into an account I cannot see any activity or emails that I have been CC'd on or have been sent from other users.

Re: Gmail connected and enabled but I cannot see emails on the account in HS

karstenkoehler — Tue, 21 Jan 2025 18:41:52 GMT

Hi @MM271,

HubSpot does not automatically sync all emails from your email account to corresponding records in HubSpot. You will only see emails that

you log (by sending them from HubSpot, using the BCC address or one of the HubSpot Sales extensions)
replies to those emails from the previous bullet point: https://knowledge.hubspot.com/connected-email/log-email-replies-in-the-crm#requirements-for-a-reply-to-log

Have a look and let me know if you have any follow-up questions!

Betreff: Gmail connected and enabled but I cannot see emails on the account in HS

franksteiner79 — Tue, 21 Jan 2025 18:37:34 GMT

Hi @MM271

Connecting your inbox is one of two steps.

In order for emails to actually be logged against contacts (and other HubSpot objects) you need install the HubSpot Chrome extension.

Once you have installed the plug-in you can select which emails to log and track, and also log historic emails to contacts in HubSpot.

Hope that helps

Frank